Customer Service Consultant - Remote - Ageas Insurance Ltd

Job Overview

Bournemouth, England
Job Type
Full Time
£20,500 - £20,500 Per Year
Date Posted
4 days ago

Additional Details

Job ID
Job Views

Job Description

Job Title: Customer Service Consultant (Inbound)

Contract Type: Permanent, full-time, or part-time options available

Salary: £20,500

Location: Fully remote

Start Date: Friday 28 th October 2022

Training: 6-8 weeks paid training.

Working Pattern: Shift work working between 8am - 8pm Monday to Friday and 8:30 - 4pm Saturday 2 in every 5 Saturdays

Due to the expected volume of applications, this advert may be closed early

Salary £20,500 increasing to £21,000 in increments on completion of our 12 month pay progression scheme.

Ageas are excited to offer a fully remote Customer Service Consultant opportunity within our Customer Operations department. At Ageas we offer a rewarding and engaging environment, and our colleagues are encouraged to provide the smoothest service to all customers whilst being provided with the continued support required for you to become an expert in your field.

As a Customer Service Consultant you will be taking inbound calls from our customers who have queries about their current Home insurance policies, renewals and any other ad-hoc questions relating to their accounts. The purpose of your role is to "Understand people + simplify insurance" for every customer, and your goal is to contribute towards the achievement of the overall success of Ageas.

Our Customer Operations department is a great environment for you to utilise excellent customer service skills and fulfil your role as an expert whilst working within an award-winning Insurance Company, who has been recognised as a UK Top Employer.

Has your location restricted your career opportunities? Ageas are offering fully remote working with dedicated support, no matter where abouts you are based across the UK.

Main duties and responsibilities of a Customer Service Consultant:

Engage with customers via the telephone to provide a high-quality customer service and discuss their home or motor insurance needs.

Renewals and retention - discussing existing customers' renewals and using your customer service skills to help them make the right decision regarding renewing their insurance policy.

Taking ownership for the customer journey and problem solving when dealing with customer complaints and queries.

Compliance with all company and Industry regulations.

Ensuring you are treating customers fairly and acting in a professional manner.

Skills and experience you will need in your Customer Service Consultant role:

Previous customer service experience would be an advantage. Whether you have gained experience within retail, hospitality, or a contact centre.

Positive attitude with a flexible and resilient approach to change.

Excellent communication skills, written and verbal with the capability to write complex letters in line with company standards.

Demonstrate a high level of professionalism, integrity, and commitment.

Ability to use own initiative when prioritising your workload and ensure that you take a proactive approach when settling claims.

Strong attention to detail and accuracy when communicating with customers both written and verbally.

A natural ability to manage conflict with an investigative mind in order to solve customer enquiries

Here are some of the benefits you can enjoy within the Customer Service Consultant role:

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.

Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 31 days holiday (inc. bank holidays) and you can buy and sell days.

Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness.

Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.

Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.

Benefits for Them - Partner Life Assurance and Critical Illness cover

Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops.

Supporting you back to work - Return to work programme after maternity leave

About Ageas:

We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.

As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria).

Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. ​

Want to be part of a Winning Team? Come and join Ageas.


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