Job Overview

Location
London, England
Job Type
Full Time
Salary
£50,000 - £60,000 Per Year
Date Posted
15 days ago

Additional Details

Job ID
3591
Job Views
4

Job Description

Role: Professional Services Manager

Reports to: Head of Operations

Description

Our client is an established and growing Managed Service Provider and IT consultancy.

We are looking for an experienced, hands-on Professional Services Manager to join the growing team in London.? Leading the Professional Services team in a fast-paced business supporting multiple clients across a range of sectors.

We are looking for an individual who possess experience working for a service provider with multiple clients. You are someone who is passionate about technology as well as leading people and are experienced in cloud / infrastructure technologies that deliver IT solutions to businesses.

Departmental objectives:

  • Deliver change in client environments through defined scopes of work in line with budgets while managing risks to infrastructure and data
  • Increase client productivity and end user satisfaction through improved IT systems and operational processes
  • Decrease risks to information security assets in client environments
  • Reduce outages in client environments and impact on service desk through efficient project delivery and realisation of more resilient, agile architecture

Key accountabilities:

  • Oversight and governance of all active projects - at commercial and technical level
  • Management of project managers who in turn deliver project work and co-ordinate the work of others
  • Project management of a subset of projects, including direct client contact and engineer management
  • Escalated decision making as necessary to support Account Management and Project Managers as required
  • Oversight of pre-sales function ensuring efficient turnaround of requirements and suitable technical / commercial solutions to client needs
  • Management and assurance of chargeable technical work (smaller scale than projects) for clients - remote and on-site
  • Oversight of staff augmentation engagements with clients, including client relationship management as well as contractor onboarding and management

Skills and Experience:

  • Project and Programme management experience across multiple clients with concurrent requirements; budgetary control and commercial experience
  • Extensive knowledge of Microsoft's technology?products, including Azure, Microsoft / Office 365, Windows Server, Active Directory and Hyper-V
  • Experience working within an ITIL-based Managed Service environment and its core processes such as ticket management and time recording.
  • Able to validate, produce and maintain detailed technical documentation
  • Stakeholder management skills, with the ability to communicate technical solutions to?different audience
  • Solid understanding and application of security controls, policies and technologies at endpoint, server and network level
  • Excellent communication skills, both written and oral

Location/Travel

  • Primarily working from our head office in East London - however travel may be required to client sites around London.

Location

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