Customer Journey Business Analyst in Dalkeith - Lorien

Job Overview

Dalkeith, Scotland
Job Type
Full Time
Date Posted
1 day ago

Additional Details

Job ID
Job Views

Job Description

Our leading UK banking client is seeking a Customer Journey Business Analyst to join the bank, please see the details of the role below -

Before applying for this role, please read the following information about this opportunity found below.
Location: UK offices (remote/hybrid working)

Duration: 6 months initial contract with likely extensions

Skills/experience required:
Proficient in Customer Journey Mapping.
The ability to influence stakeholders and manage relationships effectively.
Strong attention to detail to be able to create process flows, capture processes and any improvements.
Experience of requirements gathering with key stakeholders as well as managing project delivery.
Experience of Agile ways of working.
Proactive/ confident individual able to support a large team and enable them to meet project deliverables.
Familiar with design processes (ideally digital design i.e. of platforms, systems, websites) would be an advantage.
Knowledge of Agile tools such as JIRA / Confluence would be an advantage.

If this role seems a good match for your skills and experience, please apply with your CV.


We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age


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