Business Analyst / Technical / IT in Birmingham - AWD online

Job Overview

Birmingham, England
Job Type
Full Time
Date Posted
6 days ago

Additional Details

Job ID
Job Views

Job Description


We have a fantastic new job opportunity for an IT Business Analyst with previous business analysis experience within a CRM or Salesforce environment, including tools and techniques for information modelling and the ability to convey complex technical issues to users and management.

As the IT Business Analyst you will be responsible for gathering, analysing and documenting the needs of business stakeholders, creating user stories and development tickets.

Working as the IT Business Analyst you will build a close understanding of operational requirements and work as part of a team capturing and defining system enhancement requirements between the business and IS across the agile development cycle.


Your duties and responsibilities as the IT Business Analyst will include:

Working as part of a team capturing and defining system enhancement requirements between the business and IS across the agile development cycle
Working with the agile team across scrum events
Provide requirements engineering and business analysis services to the business for IS related projects and changes
Establish and maintain a network of contacts across the business to better understand business requirements
Work with third party suppliers of package and bespoke solutions to ensure that systems are designed and built to meet requirements
Support users during User Acceptance Testing assisting them with the creation of testing strategy and plans, additionally, carry out investigations and scoping, leading to any further change activities
Support business change to ensure business change activities are planned and effectively managed to ensure technology investment is maximised
Analyse IS related business processes in order to identify alternative solutions, assess feasibility and recommend new approaches alongside the cross functional project team
Support the Technology Business Partners in helping the business understand the capacity and constraints of IS to support their needs through the governance and project process
Enable the business to get the maximum use from IS by keeping abreast of relevant IT developments


Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives.

We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.


Diploma in Computing (or with a significant computing element) and/or Professional IT qualification or equivalent experience
Stakeholder management
Business analysis, including tools and techniques for information modelling, understanding business operations and customer needs
Requirements engineering
Provision of internal consultancy
Broad experience of working in IT support roles
Working with and managing third party suppliers
Assistive technology
Familiar with the principles, processes and practices associated with internal consultancy in the IT environment
Knowledge of demand management to enable optimal resourcing of the project portfolio
Knows how to make and sustain a business case through effective benefits management
User acceptance testing processes and techniques
Methods and techniques for developing business cases
Establishing relationships and maintaining contacts with people from a variety of backgrounds
Effective interpersonal, team-working and communication skills (both oral and in writing)
Able to convey complex technical issues to users and management
Eligibility to work in the UK

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

Please note: we reserve the right to close any of our vacancies early.



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