UK- CSIR- Cyber Adjuster/Incident Response in London - Crawford

Job Overview

London, England
Job Type
Full Time
Date Posted
11 days ago

Additional Details

Job ID
Job Views

Job Description

Position Summary
Technical expert with proven experience of handling a portfolio of claims. An ability to evidence technical excellence in the investigation and handling of Cradle to Grave and Delegated Authority instructions.
Strong attention to detail. A desire to accept responsibility and accountability for the conduct of allocated cases to conclusion, and a positive pro-active approach to service delivery.
A team player with strong communication and correspondence skills.
To manage a mixed portfolio of cyber claims.

Functional Knowledge

Requisite knowledge and understanding of FSA procedures and TCF initiatives
Requisite knowledge of the insurance market
Requisite technical knowledge within the adjusting arena
Understanding of Client SLA compliance/productivity/quality requirements
Proven proficient working knowledge of relevant legal principles, statute and case law.
Knowledge and understanding of cyber risks desirable but not essential

General Background, Experience & Professional Qualifications

Insurance qualification (preferably ACII or ACILA) or Extensive claims adjusting
Previous involvement in insurer client relationship management.
IT/Computing qualifications not required but would be useful

Key Responsibilities

Proven track record of 5 years (+) conducting investigation and/or handling of claims.
Established and successful conduct of key client mandates
Nomination on client accounts and/or suitability to be nominated
Evidence of delivery of 2.5 x salary from current portfolio (past) and known projected workflow (future)
Maintain client relationships through management and delivery of SLA's and achievement of KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities.
Ensure all Incident Response and Adjusting activities are fully compliant with the company’s procedures, published company guidelines and external regulatory requirements.


Behave in a strongly customer focused way at all times to ensure development and maintenance of Client relationships
Demonstrate personal integrity in a way which is consistent to the company’s core values
Communicate effectively by sharing, listening and exchanging information and knowledge at all levels
Work within license and refer to colleagues as appropriate
Demonstrate an enquiring, challenging and objective approach to claims handling
Build and maintain positive working relationships within own team and across teams breaking down silos


Problem solving ability in order to recognise difficulties and take the appropriate steps to address the issues.
Project management skills in order to deliver targets within budgets and timescales.
Ability to demonstrate attention to detail.
Dispute and resolution handling skills in order to manage high level customer complaints effectively and proactively.
Efficient use of technology.
Ability to work on own initiative and within a team environment.
Strong communication skills, both written and verbal.
Excellent customer service & organisational skills


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