UK - Technical Internal Adjuster - Motor Third Party Property Damage
Job Locations UK-Nottingham Requisition ID 2022-18883 # of Openings 1 Business Unit CUS_Loss Adjusting US
Salary and Benefits
26 days holiday, including a day off for your Birthday, company pension, dental plan, employee assistance programme plus other excellent benefits you’d expect from a leading global organisation
As a member of our Crawford Specialty Team, you’ll be a technical lead within the Motor Third Party Property Damage Team. Your role will include handling a caseload of Claims from cradle to grave, including negotiating, settling quantum and assessing legal liability. Additionally, you will monitor and promote the technical expertise of the team, by maintaining a referral process, mentoring and audit. You will also work closely with the Head of Technical & Strategy to externally promote the expertise of the team with existing and prospective Clients and also Claimants.
What you'll be doing
As Technical Internal Adjuster, you will lead by example and support your colleagues with effective Client outcomes. You will recognise opportunities to instigate training and provide feedback.
Through managing your own caseload effectively, you will ensure your knowledge is continually present, whilst always looking to identify opportunities to improve results, performance and processes.
You will build relationships and develop trust through respect and first-class resolution. You will be involved with and help lead project work, such as continuous process improvement or systems development.
As a specialist team, in an ever-changing industry, all Adjusters are encouraged to openly share ideas and suggestions that could improve Client experience and final outcomes
We are looking for a talented and proven Motor Third Party Property Damage Adjuster/Handler: someone that supports, understands and champions first class customer service. We are interested in ambitious candidates looking to progress their career. You will have/will be:
Client focused – delivering the best outcomes for our Clients and recognising Client brand protection
Quality driven – service excellence to both internal and external customers
Technical – demonstrate strong understanding of Motor TPPD
Technical – effective management of internal referral processes
Team Player – engaging with colleagues both in your immediate team and the wider business
Compliance – ensuring adherence to KPI’s and SLA’s
Proactive – organised and effective time management
Flexible – ability to adapt to occasional ad-hoc priorities
Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative
A competent user of technology, including MS office. Training will be given on our Claims Software systems.
Due to the nature of our business, this role is subject to a satisfactory basic DBS check
Crawford & Company actively supports Equal Opportunities and embraces Diversity and Inclusion