Business Systems Administrator in Bromsgrove - AFH Wealth Management Careers

Job Overview

Location
Bromsgrove, England
Job Type
Full Time
Salary
TBC
Date Posted
1 day ago

Additional Details

Job ID
33749524
Job Views
1

Job Description



Are you looking to develop your career and join a fast-growing company that focuses on supporting employee careers with professional development? Then AFH could be right for you!

With over 30 years of experience and more than 200 accredited advisers nationwide, AFH is one of the UK’s leading independent financial advisory firms.

Business Systems Administrator

We have an exciting opportunityto join our existing Data team on a full-time, permanent basis.

Whilst experience can be a bonus, we are also looking for those of you who have a hunger for learning and wish to grow with us as a business in our Bromsgrove office with hybrid working.

Our next Business Systems Administrator would serve as a customer service administrator setting up and maintaining clients on our in-house portal including liaising with them to resolve any queries or issues they have and ensuring a high level of customer service is provided.

Key Responsibilities as our Business Systems Administrator will include:
Setting up clients with online services particularly in-house client portal
Checking client data as part of the set-up process
Ensuring that any data errors identified are rectified as soon as possible, and source of error is identified and notified.
Answering client queries via email, phone, or live chat
Raise service-related issues to the correct department
Logging cases on in house system to ensure MI can be produced
Activating and maintaining online access for staff, clients and advisers ensuring records are kept up to date.
Maintain a high level of knowledge of online services provided
Provide administrative support as requested
Provide input and ideas on website functionality and design based on client feedback
Any other reasonable request made by a Director/Manager of the organisation.
What we are looking for in our ideal Business Systems Administrator:
Previous experience in a customer service role
Excelled telephone manner with the ability to communicate confidently and clearly via phone and email.
Work well under a pressurised environment
Strong communication skills, both verbal and written
High attention to detail
The ability to learn new systems and take on information quickly
Work well under a pressurised environment
Confidence to deal with difficult situations/customers
Good working knowledge of Microsoft Word, Outlook, Excel and PowerPoint.
Experience of Financial Services desirable but not essential
Benefits of working for AFH:
Contributory pension scheme
Bonus scheme
Cash plan health benefit scheme
Competitive and flexible holiday allowance, with buy and sell scheme options
Training and qualifications - We take pride in supporting and paying for our staff to undertake professional qualifications relevant to your jobs role once you have passed your three-month probation
Employee referral bonus scheme – £1,500 bonus
Death in service benefit at 4 x your annual salary
Christmas party and summer events
Loyalty bonus for all staff based on length of service.
Additional holiday days for long service
If you are interested in becoming a part of our growing community as our Business Systems Administrator get in touch and click ‘APPLY’ today! We would love to hear from you!

Due to our continued success and plans to continue growing as a business, we are keen to discuss opportunities within AFH Wealth Management across a number of our offices. If you are not sure which opportunity would be the most suitable for you, then please do make us aware of your experience and interest in joining AFH by sending your CV to .

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