Data Analyst / Processor in Helwith Bridge

Data Processor / Analyst

Milton Keynes

Permanent

£25,000

Hybrid Role

My client requires an enthusiastic and motivated individual who possesses excellent communication skills and a sound knowledge of Excel and Word. You will enjoy working with data, doing data analysis and troubleshooting errors through to resolution. The individual should enjoy working in a fast-paced environment and be able to manage their time effectively.

ROLE

Investigate and resolve errors affecting the quality and completeness of our Customer's Data
Deal with queries from other industry parties relating to the data we hold
Aid in the resolution of any contractual non-conformities through escalation and assistance
Support other departments in dealing with customer queries
Manage and understand the expectations of the customer and to ensure service lines are adhered to
Identify system and process enhancements that are impacting the quality and timeliness of our services and make recommendations to resolve theseMAIN RESPONSIBILITIES

Process data in accordance with our contractual deadlines
Through regular reviews of procedures and internal working practices, identify areas of inefficiency and suggest appropriate improvements
Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets
Provide support to your colleagues on complex data queries by sharing skills and knowledge
Document and assist in the resolution of customer complaints, escalating where necessary
Take full ownership of issues, and to ensure timely, effective resolution
Priorities and manage your workload to team and industry timescalesPERSONAL SPECIFICATION

Customer focused; is able to identify and respond to customer's needs
Good problem solving skills, able to grasp problems quickly and draw informed conclusions
Conscientious, accurate and diligent
Good level of Microsoft office packages (Excel, Word, etc)
Previous Customer Service experienceIf you are interested in finding out more about this role, please apply today because we'd love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn