Business Process Control Analyst - Sales in Helwith Bridge

Job Overview

Helwith Bridge, England
Job Type
Full Time
£65,000 - £65,000 Per Year
Date Posted
8 days ago

Additional Details

Job ID
Job Views

Job Description

We have a great opportunity for a Business Process Control Analyst - Sales in the high-end technical products industry, based in the Maidenhead area. It is a great opportunity, joining a newly established department focussing on the customer service-related area.

You will be working with a great team, leading and supporting strategic business projects with the opportunity of hybrid working in a superb office environment working for a global dynamic company that offer great benefits!


Identify opportunities for process improvement and make recommendations to the BPOs - through process reviews, or data analysis
Work with BPOs, other Business Analysts and the Development team to produce clear and well documented business requirements, process and data flow diagrams
Work with the Project Manager to lead and facilitate discussions with business stake- holders to establish the scope, business needs, project objectives, acceptance criteria and expectations
Work with relevant business stakeholders (including BPOs) to understand and define the as-is and to-be end-to-end business processes and solutions
Work with our BPOs to develop appropriate policies to ensure appropriate governance of the new process and solutions
Analyse the impact of the proposed solutions across the end-to-end process, ensuring the proposed solutions and processes are optimised and well controlled
Facilitate discussions in workshops, obtain business feedback and translate the feed- back into business requirements
Ensure business requirements are accepted and approved by the relevant business stakeholders
Develop functional, system integration and user acceptance test scripts to ensure all business requirements are appropriately tested
Review test results to ensure they correspond to the expectations and requirements of the business
Review and manage CRs to ensure the requirements are appropriate and lead the UAT effortRequirements:

A minimum of 2-3 year of proven experience as a Business Analyst.
Proven experience in the areas of customer service processes in general
Ability to communicate (verbal and written) clearly and effectively with both IT and business stakeholders, with proven experience in acting as the "bridge" between the two parties
Skilled at capturing business requirements
Skilled at process design and improvement
Skilled at application testing - developing test scripts, reviewing test results
Experience and knowledge in Salesforce Service Cloud essential
Experience and knowledge in Contact Centre applications essential
Basic data analytic skills to analyse data (e.g. SQL or advanced Excel) essential
Experience in working in cross-functional project teams essential
Business Analyst qualifications ideal (e.g. from British Computer Society)
Experience in marketing, customer and sales data analytics a bonus
In-depth knowledge of PCI and GDPR Compliance a bonus
Knowledge of ERP such as SAP a bonus
Background in audit or internal controls function a bonus
An analytical and structured problem solver
A good listener
A highly organised self-starter who can deliver results with minimal directions and capable of working on multiple projects
A team player with strong stakeholder management and facilitation skills
A highly effective communicator with stakeholders from different backgrounds and business areas
Able to travel within Europe

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted


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