The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
To ensure the Doctors are able to provide an effective, efficient and caring service to the Practice population. Dealing with patients through sensible use of initiative, flexible approach and working to consistent high standards. Through development of skills, you will be expected to prioritise tasks effectively and efficiently.
Ellison View Surgery
Role and Responsibilities
Reception desk duties, to include reception of patients, dealing with queries and prescription requests in person by telephone, emails & patient acces
Making of appointments by telephone and at front reception, using computerised system
Pulling and re-filing of surgery notes where required.
Letter scanning and filing, Checking for tasks from the GPs on the computer
Actioning eConsult requests
Data entry of patient information onto computer as required, including any personal patient contacts, passing messages etc.
Creation of new patient record, where necessary, and conversion of the Lloyd George envelope information into A4 format.
Photocopying of notes as required for Solicitors etc.
2 week wait referrals & other secretarial tasks
Dealing with Medical Reports/Solicitor requests for information and assist with Solicitors requests for notes, when required.
Use of all office equipment, eg computer, fax, photocopier, shredder etc.
General Practitioners and Nurses – dealing with their queries, tasks, liaison between patient and GP
Practice Management – attending staff meetings, following instructions and policies, dealing with tasks given
Other team members – sharing duties, dealing with tasks delegated, covering for absence
Members of wider team – taking and passing on messages, liaison between them and GPs
Patients – dealing face to face, making appointments, answering queries, resolving problems, liaison with GP on their behalf
Outside agencies – dealing with their queries, taking and passing on messages
General computer skills
Helpful, friendly, and effective telephone and face to face manner
Competence in written and spoken English
Competent in the use of office equipment e.g. computer keyboard, photocopier, scanner
And other applications
Ability to work under pressure
Knowledge of EMIS clinical system would be an advantage
Medical Terminology would be advantageous
Maths, English and ICT grade 4-9 or equivalent
Level 3 Business Administration Apprenticeship.
Maths & English level 2 if not already achieved.
Appts with apprentice, employer & provider, observations of workplace as well as gathering evidence.
Undertake self-assessment in last month of apprenticeship. The self-assessment must be submitted to the end point assessor as a source of evidence to prepare for End Point Assessment which will include a showcase portfolio; a project, employer reference & interview about the portfolio and project.
The post holder will receive an initial induction, ongoing job training supported by the practice procedures/protocols. The post holder will be required to attend mandatory training such as Fire Safety Training/ CPR/Child Protection plus any other training necessary for the performance of the job role.
Future progression and prospects to be confirmed with the surgery.
4 weeks + bank holidays
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