Job Profile SummaryThe purpose of this role is to identify improvement opportunities, constantly challenge existing processes for possibility of improvement and standardisation, and recommend initiatives and coordinate teams in the delivery of such initiatives. The role holder will be recognised as the Continuous Improvement (CI)coach for the market and perform a key role in identifying and implementing process improvements and simplification initiatives.
Please make an application promptly if you are a good match for this role due to high levels of interest.
Please note that this role is location independent in EMEA region .
Job Advert Key Accountabilities:
Scope: Lead the design and deployment of all business processes across EMEA (+20 countries) to enable continuous improvement of all customer demands
Lead end to end design of customer management processes for Europe, Africa, TUCA and MEKSA
Lead the deployment, simplification and transformation of the business process agenda across all of continental Europe
Translate all simplification outputs into business requirements to shape process design.
Perform quality management reviews, ensuring all agreed business and design requirements are met
Educate the operations team in applying a consistent and structured approach and using appropriate tool
Influence team members to address process gaps, identify inefficiencies and help to embed a continuous improvement culture in the organisation
Strategic Input: Forward look and planning of processes 3-5 years to support alignment of EMEA transformation with the process requirements across customer operations and customer excellence teams
Underpin through business process the delivery of 436 million RCOP, 716GM and 676 million litres across all of EMEA
Continuously challenge the business on what are added value processes for the business, in line with competitors, to ensure focus and prioritisation and strategic ambitions .
Leads the planning, resource allocation of critical processes across EMEA and measure success at a EMEA PU level
Activity impact across EMEA performance unit as well as cross-functional in Castrol – supply chain, finance, GBS)
People Relationships: Required to influence upwards and cross functionally, across marketing, sales, supply chain and customer services at a LT level
Lead critical large complex transformation / simplification activity aligned to the EMEA strategic agenda
Develop and maintain relationships with relevant internal and external customers and stakeholders to ensure the development of accurate representation of processes and feasible CI approaches are defined.
Challenge Complexity: Strategic, complex nature of problems that span from customer across multiple Castrol functions
Issues are ambiguous with competing priorities – role expected to lead design and implementation of solutions
Requirement to apply authority and judgement to problems – combined with need to develop new solutions / create new approaches to problems
Support the operations team & GBS in identifying critical strategic process improvement areas that will be required to meet its strategic objectives.
Deliver change management activities required to implement re-designed processes and systems, by applying an agile methodology (as appropriate) and working closely with the digital product specialists.
Lead / influence team to develop clear benchmarking inputs for critical processes and set appropriate targets.
Regularly monitor, track and analyse results of all on-going initiatives to assure effectiveness of process improvement activities and mitigate risks of failure.
Conduct relevant analyses to define the impact of process improvement and generate reports as and when necessary.
Job Holder Requirements (Minimum education, experience & capabilities)
Education University degree OR equivalent desirable
Experience Operational business experience, ideally in business process design & implementation
Operational experience of the O2C process is desirable
Skills & Competencies Influencing Ability & Negotiation - Ability to proactively seek out diversity of opinion and effectively integrate others' views to come up with an optimal resolution
Ability to harmonize and align people, business processes and systems with busin
Process quality & improvement – Mastery
Stakeholder management – Mastery
Influence – Mastery
Problem Solving and Strategic thinking skills
Use operational tools to improve customer experience - Skilful
EntityCustomers & Products
Job Family GroupBusiness Support Group
Time TypeFull time
CountryGermany, Greece, Norway, Spain, Sweden, United Kingdom
About BP CUSTOMER AND PRODUCTS
We’re gearing up for the future. At bp our goal for C&P is to deliver the future of mobility, energy and services for our customers by innovating with new business models and service platforms.
C&P will become a hub, housing our midstream, lubricants, aviation, sale of chemicals, mobility and convenience, marketing and our next-generation businesses, making it a highly integrated and interconnected organisation. And with safety being our core value, our commitment to safe and reliable operations will never change.
Want to join the team? This means:
• being customer-centric, agile and responsive to changing customer needs and dynamic markets
• focusing on growth and development of customer offers
• optimising the chemicals and fuels value chains to maximise integrated value
• contributing to the reduction of carbon intensity of the products we create, and sell, by 50% by 2050 or sooner
• creating strategic partnerships that drive long-term value for C&P
• being digitally enabled and empowered by customer insights and data to deliver solutions.
Legal disclaimerWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, neurodiversity/neurocognitive functioning, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.