2nd Line Technology Support Analyst in Liverpool - Managed Solutions Careers

Job Overview

Liverpool, England
Job Type
Full Time
Date Posted
7 days ago

Additional Details

Job ID
Job Views

Job Description

2nd Line Technology Support Analyst, Inside IR35
Rullion Limited have an exciting contract opportunity for a Tech Bar Analyst to join one of our well respected Retail clients, based in Liverpool.
As a Tech Bar Analyst you will act as a subject matter expert and front-line Tech support for the multiple technologies needed to support our clients employees, such as mobile devices, tablets, laptops, printers, video conferencing, software issues and user access queries.
Key Responsibilities:
Provide support and engagement for all Tech issues raised to the Tech Bar.
Manage all demand workstreams for Tech queries, such as Virtual tech bar, bookings, requests, email, on site appointments and walk ins.
Hardware and Software Support of end user devices.
Set up of new starters, onboarding with all the right tools to do their job from day 1.
Maintain all meeting room tech, including regular check-ups for any hardware or software issues.
Essential skills required to be successful in this role:
Excellent customer service skills.
Advanced use of Office applications.
High level knowledge in Tech End User and Mobile technologies.
Advanced knowledge of web-based technologies.
Advanced level of fault finding and resolution.
Super users of all mobile technology.
Advanced capability of deploying mobile software and hardware.
Demonstrate an advanced knowledge of all new End User and mobile technology including iOS, Windows and Android.
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.


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