Digital Business Analyst - Agile - £55k in Manchester - Oscar Associates Limited

Job Overview

Location
Manchester, England
Job Type
Full Time
Salary
TBC
Date Posted
3 days ago

Additional Details

Job ID
33635216
Job Views
1

Job Description

Digital Business Analyst - Agile - £55k
Oscar Technology are working with a leading organisation in Manchester, supporting their search for a Digital Business Analyst, who will work closely with a Product Manager and other Business Analysts on number of customer / user focused digital platforms.
The company

Our client are a market-leading organisation that are in the middle of a technology enablement programme and following a recent divestment from another business, they have more major technology projects due in the pipeline. This includes greater investment into Cloud-based platforms, major improvements into Customer facing systems and AI / Chatbots.
The role
As a Digital Business Analyst, you will be working on a range of technology projects that covers their Customer Access portals. There is a major initiative in place to improve the User Experience of Customer Self-Service portals, with potential for technology such as chatbots to come in at a later stage, but the ultimate end game is to drive more customer queries to online channels and improve customer NPS ratings.
You will work across a stakeholder group that includes marketing, customer services and billing, plus work with in-house technical teams & digital agency partners to gather requirements, write user stories but also support the management of product backlogs for their digital products.
In the mid-long term the role offers a varied career path in Lead Business Analysis, Product Management or even Project Management, depending on your own preferences.
Requirements
Previous experience as a Business Analyst
Good knowledge of the SDLC
Experience of EPICS, User Stories & Story Slicing
Good knowledge of Scrum
Comfortable running group workshops
Able to work with pan-European stakeholder groups
Experience of Process Mapping, Gap Analysis and BPMN
Other information
Hybrid working, 2 days a week in the office (Manchester City Centre)
1 stage face-to-face interview process
Oscar Technology is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

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