Our client are a leading UK top 100 Charity.
They are recognised for our person centred practice and values based support for people with profound and complex physical, learning disabilities and/or mental health needs and their families. They have provided support for nearly 50 years and have grown their reach to 3300 individuals supported by 4000 staff across England and Wales. Their aim is to ensure that people with disabilities and people with mental health conditions have the opportunity to live their lives to the full. Their vision for services is one of networks of support for individuals, rooted in local communities, backed by the resources and capabilities of a national organisation. They seek to achieve a double bottom line of strong social outcomes delivered in a financially sustainable way.
Purpose The role is accountable for leading development and business change in the North.
As a member of the six person leadership team (Operations Director, Regional Managers x2, Finance, Development, HR) you will form a strong partnership with colleagues to enable us to achieve our goals and objectives.
You will take personal accountability, leading colleagues across your operational area, enabling them to share our vision while motivating and supporting them in delivering our mission. You will work in partnership with your colleagues in the North and the Organisation as a whole to ensure that we maintain a consistent and united approach to development and business change across United Response.
Values You will ensure that our services are delivered in line with the five values that underpin our approach. We aim to be: Creative, Strong, Honest, Responsive and United in all that we do. Members of the North leadership team provide visible role modelling of these values for colleagues across the company
Role Summary This is a pivotal role, you will:
Inspire: our colleagues and stakeholders, creating a compelling vision of the services we offer,
Create: new ways of delivering services & outcomes
Deliver: good outcomes for people we support in a way that is financially sustainable,
Contribute: to the wider leadership of the North
The requirements of the role are laid out in detail below.
Joint Accountabilities as part of the North Leadership Team 1 Ensure that we deliver good quality, financially sustainable services;
2 Contribute positively and creatively to the development of our Long Term Strategy and Operations North Business plans and policy;
3 Enable people we support to remain safe and well and to achieve their personal goals;
4 Promote the values of United Response and its commitment to equality and diversity, specifically enabling disabled people to realise their potential as individuals;
5 Develop and promote a positive organisational culture that ensures our values are central to all that we do.
6 Support the running and development of the Operations North team.
Specific Accountabilities of the Role You will:
1 D evelop and lead the implementation of our strategy for growth of our core business and developing opportunities for successful diversification across the North . This will be achieved in collaboration with a wide range of internal and external people with the aim of achieving our annual growth targets .
2 Hav e a robust and sustainable approach to both the successful award and integration of new business in line with our missions and values.
3 Use up to date market analysis, ideas and good practice to develop our services and business.
4 Ensure t here is support to develop the skills of our operational teams in service development and achieving new business.
5 Lead and manage the De velopment Function and Employment and Skills in the North.
Create and implement our Corporate Growth strategy for New Business.
6 Identify a range of business opportunities for future growth including expanding our delivery to existing client groups, growing into new geographical areas and identifying new client groups for future growth for the organisation.
7 Develop a strategy that identifies steps to new business and ties in marketing and operational preparation to be able to deliver this.
8 Work with the Operation Director, Development colleagues, Regional and Area Managers to create targeted growth plans for key areas, with measurable targets and objectives.
9 Develop contacts and relationships for the organisation to progress areas of new business and to support local managers in supporting and leading these.
10 Identify and develop the resources required to support Senior Managers to achieve the organisations growth targets and diversification plans.
11 Collate and maintain a pipeline report to track upcoming bids and other opportunities, including retention of existing work and report on this to the Directors Team.
12 Work with other relevant organisational departments on national projects across United R esponse.
To ensure we have a robust and sustainable approach to new business in line with our mission and values.
13 Ensure robust assessment and development processes for bids and contracts which build in an appropriate range of colleagues input and ensure fit with overall development strategy
14 Lead the Development Managers meetings to support the implementation of the strategy and share learning; ensure action s agreed are undertaken.
15 Work with IT and marketing teams to develop information systems in particular for PQQs including development of information systems to ensure information e.g. statistics, other evidence of outcomes and story-banks are up to date a nd relevant.
16 Complete bids, proposals and interviews and presentations in conjunction with Operational, Development and HR colleagues .
17 Ensure tenders and proposals submitted are of a high quality and share learning from successful and unsuccessful bids so that lessons can be learned
18 Provide regular reports and analysis of trends for Directors and Trustees.
To ensure that we use up to date market analysis, ideas and good practice to develop our services and business.
19 Develop resources , contacts and relationships that enable us to assess external market information as needed and identify trends, new ideas and best practice.
20 Identify and organise opportunities to promote good practice and services to enhance our reputation.
21 Work with mar keting team to collate and report on competitors and market shaping ideas, and consider the positive impact this could have on our work.
22 Identify and support the processes of partnerships and merger opportunities that will benefit both organisations.
23 Lead the planning and resources for new models of support and ideas and ensure they c an be offered across the organis ation.
To support the skill development of our teams in developing services.
24 Develop evidenced based resources to enable Managers demonstrate our offer to interested stakeholders.
25 Provide support and guidance to managers as opportunities arise.
26 Support the development of skills and experience in relation to business and growth.
27 Lead and provide oversight in filling service voids. Work with Regional and Area Managers to ensure these are filled promptly .
28 To work collaboratively with lead colleagues in planning and developing a programme of culture change for new and existing teams.
Working with existing teams to encourage new approaches and new ways of working including leading the set up and/ or redesign of large scale projects.
Working with operational and HR colleagues to plan the introduction of any new services or teams acquired through development activity
Planning and delivering the successful exit of any teams, ensuring that these are completed in line with United Response values
Working with Housing colleagues to deliver on a successful pipeline of new or redesigned housing.
Lead and manage the Development Function in the North and Employment and Skills services.
29 Individual colleagues are well supported and managed:
there is effective recruitment, induction and ongoing training, support and supervision,
attendance, absence, and staff wellbeing are well managed,
investigations and employment relations cases are progressed in a timely manner,
good communication and positive recognition of achievement supports strong employee engagement,
30 A culture of openness is promoted, colleagues recognise their responsibilities to speak out on matters of concern and are well supported when they do. Concerns, complaints and whistleblowing are taken seriously and fully investigated;
31 Leading on specific divisional strategic work streams as agreed.
We are committed to supporting colleagues achieve a positive work-life balance and to supporting employee wellbeing.
We will discuss with you any reasonable adaptions you may require because of disability or long term health conditions and/or family and caring responsibilities you may have.
We may ask you to undertake other reasonable duties commensurate with the general level of responsibility of the post.
The work that you undertake may change over the course of time and United Response reserves the right to change, add to and or remove responsibilities to the role.
The work that you undertake may require you to spend time away from home and work from other locations. Full, clean driving licence is essential.
As a senior manager hours for the role are commensurate with achieving the activity and this may vary from week to week.
Below is a description of the experience, competencies and behaviours we believe are needed for the role, we will look for evidence of how you meet these requirements now and your potential to develop to the required level in a reasonable timeframe, where you do not currently possess certain attributes.
Part One Experience We will be looking for evidence of your:
1. Extensive knowledge of developing new business in conjunction with a wide range of professionals in a social care or health care environment
2. Leadership experience within a dispersed, national organisation, with a proven track record of engaging with and motivating a multicultural staff team;
3. Creating a high performance environment, of setting and monitoring measures that reflect corporate objectives and customers goals;
4. Understanding of how to deliver social purpose in a business-like manner, good business and financial planning skills and proven track record in delivering against financial targets and managing business risk;
5. Substantial business development experience and success in driving diversification and growth with exceptional report and bid writing skills;
6. Experience of dealing with a range of stakeholders including the Care Quality Commission and public sector commissioners,
7. Commitment to co-production with people we support and their families/advocates;
8. Supporting colleagues to think differently, developing services that break new ground;
9. Exceptional communication and interpersonal skills which include digital, presentational and face to face communication.
Part Two - Key Competencies We will be looking for evidence that you:
1. Have a strong & practical understanding of person centred support and how organisations have to act and behave in order to successfully enable large numbers of individuals to successfully achieve their own personal outcomes;
2. Understand how to create and maintain the culture, systems and processes required to enable people we support maintain their safety and wellbeing while exercising choice and control to achieve their personal goals;
3. Know how to drive commercial performance in delivering social outcomes;
4. Are comfortable with a matrix leadership approach;
5. Can critically appraise ideas, proposals, and business cases;
6. Are comfortable in making decisions at pace and can juggle competing demands, making reasoned decisions about priorities;
Can apply project management techniques appropriately to the scale of the task in hand, ideally be PRINCE2 qualified;
8. You can harness creative thinking and innovative approaches both of your own and enable others to apply these to deliver practical outcomes;
9. Can show how you improve existing and develop new services;
10. You can strike a balance between tried & tested approaches while being willing to take calculated risks in developing new ways of doing things;
11. Can show resilience when needed for yourself and assist others to develop this;
12. Recognise that things can & do go wrong and are comfortable in managing the consequences and are open about applying learning;
13. Can hold colleagues to account in an appropriate way and can constructively challenge under-performance, enabling improvements to be made;
14. Are skilled at negotiation able to apply different techniques to varying situations;
Able to make sound decisions with incomplete information and to operate in sometimes ambiguous environments
Part Three - Personal Style and Behaviour We will be looking for evidence that you:
1. Candescribe what your commitment to the aims, values and goals of United Response looks like in practice;
2. Have integrity and display courage in tricky situations;
3. Are a team player, with an ability to collaborate effectively in decision making and implementation, adding value to the wider leadership of the organisation;
4. Able to motivate and inspire staff across the organisation, can evidence how you lead, manage, motivate and develop professional and multi-disciplinary teams;
5. Deploy strong emotional intelligence and how you develop high levels of engagement with your teams and can give examples of how you have inspired people with your vision for the future;
6. Carry credibility equally with senior colleagues and front line staff;
7. Are articulate, able to transform complex and often technical subjects into clear messages, and with strong presentation skills, able to create concise yet robust business cases;
8. Promote collaborative working by building relationships with colleagues;