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This is a great opportunity for someone who would like to become a medical receptionist and get their foot through the door in the NHS. This is a busy medical receptionist in North Shields, and a brilliant position so do not miss out!
Redburn Park Medical Centre
North Shields , NE296HT
Role and Responsibilities
Responsibilities may include:
Respond to routine correspondence and enquiries from a range of clients
Covering medical reception
Meeting and greeting patients
Utilisation of clinical/practice software
Archiving and management of patient records/files
Publication and coordination of patient correspondence Management of appointments
Fielding repeat prescription enquiries via telephone and online
Assistance with practice manager as and when required Inputting data onto in-house systems
Answering telephones and dealing with customer enquiries with an excellent telephone manner, also answering email enquiries
Deal with customer contact effectively and efficiently, in line with the firm’s expectations and company ethos
Maintain manual and computerised filing systems
Dealing with clients face to face and over the phone to manage cases and communicating information correctly
Data entry using computerised systems
General office duties (faxing, filing, scanning, photocopying etc.)
Other roles and responsibilities where appropriate
Good knowledge of Microsoft Office systems
Good keyboard skills
Excellent telephone manner
Numerate and Literate
Excellent communication and interpersonal skills
Ability to work to tight timescales
Good communication skills
Accurate and good attention to detail
GCSE Grade 4-9/A*-C or equivalent in maths and English.
Level 3 Business administrator Apprenticeship Standard.
English and maths to Level 2 required, if not already achieved.
Ongoing assessment by the employer and provider – for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence.
Knowledge, Skills and Behaviour in relation to, customer service principles and practices, planning, regulation, responsibility and IT, business principles, customer communication and health and safety.
Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent.
End Point Assessment which will include multiple choice assessment; showcase portfolio of learning and interview; presentation of a project.
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