All candidates should make sure to read the following job description and information carefully before applying.
Birtley Medical Group are looking to take on a Business Admin Apprentice to work within their team and take on day to day duties that will be required on a daily basis. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.
Birtley Medical Group
Role and Responsibilities
Dealing with patient enquiries over phone and face to face
Booking appointments on a computerised system
Post room duties
Providing clerical assistance to practice staff as required including filing, photocopying, scanning and word/data processing
Undertake a variety of administrative duties
Dealing with confidential documents and patient notes
Dealing with doctor's requests over the phone and in person
Action tasks sent by clinicians via the clinical systems
Ensure accurate data recording
Oversee and supervise the waiting area and ensure any delays to patient appointment times are explained
Enter patient information onto the computer as required
Excellent communication skills
Must be computer literate
Basic numeracy and literacy skills
Attention to detail
Ability to multi-task
Maths, English and ICT, GCSE Grade 4-9 or equivalent.
Maths and English to Level 2 required, if not already achieved
Knowledge, Skills and Behaviour in relation to: customer service principles and practices, business principles, technical competencies, knowledge and understating; research activities, commercial awareness, managing challenging situations and taking ownership, and health and safety.
Ongoing assessment by the employer and provider - for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence
Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include a showcase portfolio; a project; an employer reference and a structured interview about their portfolio and project.
The Practice has a history of retaining apprentices.
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