Business Administrator in Castletown - My Learning Skills

Job Overview

Castletown, Scotland
Job Type
Full Time
£180 - £180 Per Day
Date Posted
2 days ago

Additional Details

Job ID
Job Views

Job Description

Business Administrator

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Brilliant opportunity available for an apprentice that wants to succeed in Business Administration Level 3 within a medical practice. This surgery is a small surgery located in the community of Castletown Sunderland.
Castletown Medical Centre
Sunderland, SR53EX
Per Week
37.50 Hours
Per Week
Role and Responsibilities
Respond to routine correspondence and enquiries from a range of clients
Front of house reception duties
Meeting and greeting patients
Archiving and management of patient records and files
Publication and coordination of patient correspondence
Management of appointments
Fielding repeat prescription enquiries via telephone and online
Assistance with practice manager as and when required
Utilisation of clinical and practice software
Ordering stationary as and when required
Answering telephones and dealing with customer enquiries with an excellent telephone manner
Deal with customer contact effectively and efficiently, in line with the firm’s expectations and company ethos
Dealing with clients face to face and over the phone to manage cases and communicating information correctly
Data entry using computerised systems
General office duties (office supplies management, faxing, filing, scanning, photocopying etc.)
Referrals to other departments
Other roles and responsibilities where appropriate
Required Skills
Confidentiality is key
Good knowledge of Microsoft Office systems
Good keyboard skills
Excellent telephone manner
Excellent communication and interpersonal skills
Ability to work to tight timescales
Good communication skills
Accurate and good attention to detail
Required Qualifications
GCSE in maths and English at grade 4-9/A*-C or equivalent
Level 3 Business Administrator Apprenticeship Standard:
Ongoing assessment by the employer and provider – for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence
Knowledge, Skills and Behaviour in relation to: customer service principles and practices, planning, regulation, responsibility and IT, business principles, customer communication and health and safety
Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include multiple choice assessment; showcase portfolio of learning and interview; presentation of a project
Very good opportunity to develop and grow within the organisation with a good career route
The employer has a clear plan for developing this role for the right candidate
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