Business Administrator Apprenticeship in Sunderland - My Learning Skills

Job Overview

Sunderland, England
Job Type
Full Time
£178 - £178 Per Day
Date Posted
3 days ago

Additional Details

Job ID
Job Views

Job Description

Business Administrator Apprenticeship

Ready to make your application Please do read through the description at least once before clicking on Apply.
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, Doctors, Nurses and other members of the Practice team.
New City Medical Practice
Sunderland , SR12QB
Per Week
37.00 Hours
Per Week
Role and Responsibilities
Summaries medical records.
Deduction requests requested by Primary Care Services England.
Prepare records via IGPR Application Software.
Ensure all requests for photocopying are carried out in a timely manner.
Shred confidential information on a regular basis.
Monitor workflow inboxes, manage online prescriptions and e-consult request.
Open and distribute incoming mail daily.
Always observe health and safety guidelines.
Any other reasonable duties that may be required from time to time.
Scan Hospital Report and other third-party provider.
Re-Stock GP rooms.
Telephone Duties
Deal with All general telephone enquiries, triage and sign-post patients to appropriate service.
Taking requests for prescriptions order over the telephone dealing with all enquiries prepare electronic repeat prescriptions request.
Relaying results to patient once actioned by GP.
Deal with referral pathways to Recovery at Home, District Nursing Teams, MDT Coordinators, Pharmacies and Social Prescribers.
Home visit requests.
Deal with general enquiries and complaints.
Contacting and liaising with other third-party providers.
Reception Duties
Register new patients and temporary residents.
Greet and meet direct patients and visitors to sigh post them to appropriate Health Care Professional or staff members.
Making appointments.
Handing out prescriptions and fit notes.
Ensure outstanding queries are explained and handed over to the next shift, as necessary.
Respond to needs of doctors and nurses during surgery.
Collect payments from patients for non-NHS services.
Deal with general enquiries and complaints.
Filing empty Lloyd George envelopes and New Patient records received from Health Authority.
Dealing with requests from repeat prescriptions and prepare prescription for Electronic prescribing.
Raising prescriptions as per practice protocols.
Dealing with queries relating to repeat prescriptions.
Input and extract information from Practice computer system ensuring accuracy.
Always observe health and safety guidelines.
General housekeeping (e.g keeping reception and waiting areas tidy).
Make refreshments for doctors and other team members, participate in washing up.
Any other reasonable duties as necessary.
Required Skills
· Good knowledge of Microsoft Office systems
· Good keyboard skills
· Excellent telephone manner
· Numerate and Literate
· Excellent communication and interpersonal skills
· Ability to work to tight timescales
· Good communication skills
· Accurate and good attention to detail
Required Qualifications
Maths and English, GCSE Grade 4-9 or equivalent.
Business admin level 3 apprenticeship
· Maths and English to Level 2 required, if not already achieved
· Ongoing assessment by the employer and provider – for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence
· Knowledge, Skills and Behaviour in relation to: customer service principles and practices, planning, regulation, responsibility and IT, business principles, customer communication and health and safety.
Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include multiple choice assessment; showcase portfolio of learning and interview; presentation of a project
To Be confirmed.
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