Major Loss Claims Adjuster
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About the role
Ensuring effective vendor and litigation management on Major Loss claims within a personal allocation, with a focus on significantly reducing the use of outside vendors.
Delivery of technical training to Major Loss colleagues and external contacts as appropriate, assist in continuous improvement across the region through support for the Quality Assurance/Regional Audit processes.
Represent AIG (LoB) claims expertise on external technical panels and/or industry forums
Contribute to maintenance of best practice procedures for (LoB) Major Loss claims, consistent with global best practice.
A senior technical referral for colleagues within the Major Loss team, authorizing case strategies and reserves proposed by Major Loss colleagues.
Co-ordinating Major Loss Management Information for senior business stakeholders and presenting same during business processes (e/g/ quarterly estimate meetings).
Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense
Financial control through consistent reserve and other financial transaction discipline
Accurate and consistent policy interpretation, including assisting other within the ML team with coverage considerations around preparation of coverage positions
In depth knowledge and understanding of claims related actuarial issues and the impact of claims on NLI
Technical skills and expertise
Market leading specialty knowledge in Major Loss (LoB) technical claims topics (as listed over job description)
Expert policy language skills enabling accurate and consistent policy wording interpretation
Market leading knowledge of legal/regulatory and litigation/procedural requirements
Experience in negotiation, mediation, arbitration and ADR skills
Experience in conducting technical claims audits and effectively following up on findings
Catastrophe management experience
Ability to manage claims outside local jurisdiction where appropriate, including understanding of local laws and regulation, regular interaction with claims team in originating jurisdiction and ensure regular reporting in both locations
Strong presentation skills
Time management – ability to manage and prioritise workload and diary management
Ability to lead within a team environment
Ability to delivery technical training to claims handling teams
Ability to influence claims stakeholders to effectively direct claims strategy
Strong senior stakeholder management experience, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients)