UK- Commercial & Domestic Loss Adjuster - Birmingham
Job Locations UK Requisition ID 2022-18867 # of Openings 1 Region (UK) South West (soon to be a Midlands Team) Business Unit CUK_Loss Adjusting UK
Salary and Benefits
£ highly competitive salary, 26 days holiday, which includes a day off for your Birthday, company car/car allowance, company pension, private healthcare, dental plan, employee assistance programme plus other excellent benefits you’d expect from a leading global organisation.
Our General Property team are at the heart of our business: Managing property claims ranging from minor damage to major to catastrophic events. As a Commercial and/or Domestic Loss Adjuster, you’ll be assigned your own region and mixed claims portfolio. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.
What you'll be doing
You’ll be supporting our valued clients in proactively handling and settling a mixed caseload of property claims, up to the value of £100k. These can vary in complexity so it’s essential that you’ll put yourself in the shoes of the policy holder, appreciate each situation differently by investigating each claims with tact and a calm manner, establishing the facts, policy details and work towards a resolution.
Client relationships will be key, through management and delivery of SLA's and KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities
You’ll also be liaising with colleagues within different business areas, such as Casualty, Major & Complex Loss, Contractor Connections and Legal depending upon the nature of the claim, so attention to detail is essential to ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and information as required.
You’ll need to remove hurdles in the process if required, ensuing you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift settlement whenever possible.
We’re looking for talent: Experienced Adjusters who enjoy providing solutions. Previous Loss Adjusting or complex high value Claims Handling experience is essential for this role. Additionally, we’d like you to have/be:
ACII or CILA qualified, however candidate who are qualified by experience are just as welcome to apply, however we do seek candidates with commitment to achieve their personal qualifications
Extensive knowledge and understanding of FSA procedures and TCF initiatives
Extensive knowledge of the insurance market
Extensive technical knowledge within the adjusting arena
Understanding of Client SLA compliance/productivity/quality requirements
Proven proficient working knowledge of scoping software and hand held device use.
Good negotiation skills – for arranging appointments when required, alternative accommodation and explaining information when there is pushback on settlement
To understand what matter to the customer and to put this first – putting yourself in their shoes
Good IT skills, with a keen eye for detail
Flexibility in travelling
Full UK driving licence
Due to the nature of our work, this role is subject to a satisfactory DBS check
Crawford & Company actively supports Equal Opportunities and embraces Diversity and Inclusion. So what are you waiting for? Apply today, we’re looking forward to your application.