As a Loss Prevention Officer, you will take ownership of all Loss Prevention duties within Victoria’s Secret stores. Your main role is the protection of people, product and property, liaising with the Next Regional LP management team at all times. You will be focused on deterring, detecting and investigating loss at store level. You will be confident in dealing with stock loss issues and can remain calm and professional under pressure. Expect a balance of being customer facing and working behind the scenes in our stores, to carry out your role effectively.
To communicate with retail management and line manager to protect staff, customers and company assets.
Develop and maintain good relations with the local Police and assist in the implementation of local crime reduction partnerships.
Maintain in store security solutions (EAS, CCTV, Radios).
Always deliver an effective visual shop floor deterrent, carrying out checks on high risk areas, identifying and dealing with potential safety/security incidents in line with Company Procedure.
To report all security incidents in line with current reporting tools and procedures including escalation to the Loss Prevention department. To the Police were appropriate and for the processing of any Civil Recovery
To ensure staff searches are carried out in line with Company procedures
Assist and participate in Internal Investigations as directed by your Manager.
The role will require you to professionally handle external theft cases, always following Company policy and procedures.
Ensure proper preparation, maintenance and retention of all reports, evidence, files and records in accordance with company guidelines, together with effective partnership with the HR department when needed.
Implement and coach to Loss Prevention policies and procedures in store.
Participate in minimising inventory losses and achievement of shrink goals.
Participate in the onboarding of new associates and Loss Prevention awareness training.
Assist when required, in training of new Loss Prevention associates.
To action any other duties as requested by the Regional Loss Prevention Manager including Out of Hours surveillance, Loss Prevention auditing, providing additional support at other stores and attending dept. meetings
Maintain high level of customer service at all times in line with VS expectations.
A proven experience in building strong partnerships with instore management.
Travel may be required to support other stores in the district but are within a reasonable travelling distance.
Fully flexible to work 5 out of 7 days including weekends and evenings
Previous Retail or Loss Prevention experience.
Hardworking and self-motivated.
Work with high integrity, holding themselves to the highest standard/lead by example.
Detailed understanding of ASCONE.
Familiar with relevant legislation – PACE, GDPR.
Good time management and able to work under pressure.
We don’t just sell products...we sell experiences.
Although Victoria’s Secret is primarily known for lingerie, beauty products and accessories, our brand extends much further. Together with the Victoria’s Secret PINK brand we have come to represent an aspirational lifestyle — a way of life with lots of fun along the way. We help customers feel empowered and comfortable and offer the best bra fit experience on the high street. Join us and be part of one of the most iconic brands in the world.
About some of our Benefits
25% off a huge selection of Next, Lipsy and Victoria's Secret products
10% off most partner brands & up to 15% off Branded Beauty
Hot deals and exclusive offers from over 3,500 retailers through Perks at Work
Company performance based bonus
Early VIP access to sale stock via Direct to Desk
Annual Travel Card Loan
Fantastic L&D opportunities