Job Overview

Lincoln, England
Job Type
Full Time
£24,371 - £24,371 Per Year
Date Posted
5 days ago

Additional Details

Job ID
Job Views

Job Description


We’re small passionate team, with the Site Manager role line managing a Facilities Assistant, a growing team of volunteers and a support team of Rangers and Facilities and Support Services staff. Working collaboratively with the property leadership team, this dedicated role for Tattershall Castle can draw on the expertise of the Senior Visitor Experience Officer and Senior Collections and House Officer to enable a quality visitor offer to be delivered. We achieve a huge amount with this small team by working together, being bold in our ideas and encouraging a supportive and ‘can do’ attitude amongst each other.

Our opening season is February to October, with conservation both indoors and outdoors, planning work takes place throughout the closed period. Tattershall Castle plays host to beautiful weddings all year round. As we step towards the end of the current open season, this is the perfect time to join the team and make a difference to the future of the property.

What it's like to work here

Tattershall Castle proudly rises from the flat Lincolnshire fens; a survivor of conflict, decay and restoration. Built of red-brick in an era of stone this fortified manor is one of the earliest and finest surviving examples of English medieval brickwork. A past home to lords, ladies, soldiers and cows, the castle was built by the Treasurer of England, Lord Ralph Cromwell in the 1440's and saved for the nation by Lord Curzon of Kedleston in 1911.

Click here for more information about this location

What you'll be doing

You will be accountable for the day-to-day management, visitor operations and compliance for a small National Trust property (built or outdoors) within a General Manager (GM) portfolio reporting to a Property Operations Manager. You will contribute to creating a positive, inclusive, collaborative work environment focused on delivering the Trust’s strategy. You will work closely with regional consultants and Whole Trust delivery managers and lead staff and volunteers to deliver excellent visitor service and conservation standards. You will have responsibility for key performance indicators (KPIs) across conservation, visitor experience, volunteering and staff satisfaction for your property, as appropriate to your site. You will carry out duty management as agreed locally and according to agreed rotas and will be prepared to get “stuck in” to whatever areas are needed to ensure the smooth running of your property.

Who we're looking for To be successful in this role you'll need to have/be: 
  • Operational experience in a customer facing environment and / or historic properties. 
  • Some previous leadership experience including supervisory, coaching and training experience. 
  • Flexible customer focused approach with experience in delivery high standards of customer service.
  • Competent in managing budgets to maximise sales, income and control costs. 
  • Experience of record keeping and cash handling. 
  • Strong people skills, enabling good working relationships with those in your team and across the property portfolio. 
  • Awareness and understanding of the core purpose and work of the National Trust.Experience of assessing and managing risk. 
  • Knowledge of Health & Safety and compliance requirements. 
  • Good written and verbal communication skills including public presentation. 
  • Ability to communicate effectively and confidently with diverse groups of people of varying ages, abilities and experience.
The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.


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