About the role
We have a great opportunity to join our CARE team as a Case Management Associate/Customer Service Consultant. You will be part of our exceptional team of experts supporting our members across the globe at times of need. This is a highly rewarding and important role where no two days are the same.
As our Case Management Associate/Customer Service Consultant, you will work with many different areas of the business to investigate, review and pre-authorise healthcare insurance claims. You’ll work closely with our Clinical Case Managers providing them with operational and logistic support to ensure our members get the healthcare they need anytime of the day or night.
Your typical day will include:
Our Customer Service Consultants work rotating shifts consisting of four (4) consecutive days at work followed by four (4) consecutive days off work (the "4 on/4 off shift pattern"). Which are to be worked Monday to Sunday according to the shift pattern.
You will be rewarded with a shift allowance, discretionary bonus and a competitive basic salary.
What we look for
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Aetna is a leading diversified health care benefits company, serving an estimated 44 million people. We offer industry-leading information, tools and resources to help people achieve their best possible health. A Fortune 5 company, Aetna is the third largest health care benefits company in the United States.
Aetna’s global business, Aetna International, is one of the world’s largest and most prominent providers, with more than 650,000 members worldwide and a direct settlement network of over 125,000 hospitals and clinics.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare across the globe. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
As well as some excellent benefits and a fantastic working environment, we will give you the space to grow and provide you with opportunities to learn new skills to keep you developing personally and professionally.
Join us and help turn health ambitions into achievements.