Job Overview

West Drayton, England
Job Type
Full Time
Date Posted
2 days ago

Additional Details

Job ID
Job Views

Job Description

Unity Recruitment are currently seeking an assistant manager.

The position will be available to start immediately and is a permanent contract.

As the assistant manager you will be Based at Heathrow Airport, Middlesex you will be working for a luxury retailer who sell designer brands of items such as suitcases, hand luggage and luggage accessories. They also have concessions in Harrods and other various locations.

The working week will be 5 days out of 7 and this could include weekends. Because its based in airport the early shift starts at 5am so you will realistically need to drive. The latest you will finish is 10pm. The late shift is (2pm - 10pm).

It is a bonus if you have experience working with a designer brand.
Must have at least 2-3 year's assistant manager experience in retail.


To be a part of a management team that drives sales productivity, efficiency, and customer service levels of the store.
Manage the sales performance of the store/concession and staff productivity level.
Manage and develop the Supervisor.

Customer Service and Store Performance
 Maintain and increase the sales figures of the store/concession.
 Ensure all forward planning that is necessary for the store/concession is implemented.
 Ensure that sales budgets/targets are communicated to staff and the progressive result of the store/concession.
 Monitor productivity of the sales staff on a weekly/monthly basis.
 Ensure staff acknowledge customers quickly and offer friendly, courteous and efficient service.
 Be aware of competitor ranges and price points.
 Record and reports any missed opportunities.
 Ensure staff use and understand the 'Add on Sale' technique.
 Ensure that all staff has a thorough knowledge of all products.
 Ensure that all customer follow up is done promptly and efficiently.
 Ensure that any phone enquiries/sales are handled efficiently.
 Ensure that all staff has a thorough understanding of the company mystery shop format, and that this is used as a method of training.
 Confident in handling customer enquiries and complaints when required
 Ensure that the shop floor coverage is maintained.

Staff Training & Development

 Train/coach staff in company selling techniques using relevant materials.
 Ensure that training sessions are organised and held on a regular basis for the staff.
 Assists the manager in regular contact with suppliers to organize training sessions.
 Communicate any relevant company information to staff.

Staff Management

 Ensures all store and company rules and standards are adhered to at all times by staff.
 Assists in conducting staff meetings as required including taking minutes and compiling file notes to the company standard.
 Ensures that the daily planner is organized and actioned when required including holding any daily briefs with the team.
 Assist in shop floor cover including which areas of responsibility staff will be delegated.
 Assist in monitoring the timekeeping of all staff this includes monitoring lateness and breaks.
 Assist in monitoring staff sickness, and follows company policy, which includes return to work interviews and absence certificates.
 Assists in staff discipline and carry out coaching as required.
 Confident in delegating to staff.
 Ensure all of your team complies with Store/Concession dress code.
 Ensures that all company rules and regulations area adhered to by staff.

Visual Merchandising
 Have a thorough knowledge of all company/brand guidelines and standards.
 Assist the store manager in implementing visual merchandising changes within the store.
 Coach and train staff in all company visual merchandising guidelines.
 Assist the store manager in carrying out all window changes to the company guidelines.
 Ensure the products are clean, tidy and well presented.
 Maintain a high level of store housekeeping.

 Assists in the handling of cash, petty cash, and all other financial transactions.
 Assists in completing all figures and sales information on a daily, weekly, basis.
 Assists in creating the monthly/weekly staff rota for the store.
 Assists in stationary orders as per company standards.
 Implements any changes to procedures quickly and efficiently.
 Accurately completes any weekly/monthly paperwork when required.
 Ensures any paperwork completed by staff is done correctly and to Case standard.
 Ensure that all paperwork and files in the department are maintained.
 Ensures markdowns, price changes, discontinued lines are actioned accordingly.
 Ensure all problematic events/situations that occur in the store/concession are accurately diarised.
 Ensure that all requests made by head office/area manager including correspondence by email are responded to in a timely manner.
 Liaise with head office and/or other stores as needed.

Product Management
 Maintains all price files, and brand profiles, and uses these to assist with stock requests and replenishment.
 Monitors product minimums/profile reports on a regular basis, and communicates to head office any necessary changes.
 Assists in controlling the movement of stock into and out of store.
 On a daily basis ensure that replenishment is carried out to the store schedule and to the movement reports.
 Monitor deliveries that are expected to the store.
 Ensure that all deliveries are processed correctly.
 Ensure that all stock counts are carried out as instructed by Head Office.
 Maintain all stockroom areas in a tidy and methodical manner.
 Awareness of product availability and out of "STOCKS" and communicates this to the relevant personnel.

Health & Safety
 Establish a good understanding of health and safety policies of the store and ensure that staff uphold these policies.
 Highlight any potential risk areas to relevant personnel.
 Ensure all members of your team understand the correct stock handling procedures e.g. lifting and unpacking of boxes, using sharp instruments and any relevant training is arranged.
 Arrange manual handling training for your team as required.

 To maintain good relationships with all of Case management and staff.
 Carry out or assist in any other duties as requested by area manager or head office.


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