Job Overview

Cirencester, England
Job Type
Full Time
£20,000 - £25,000 Per Year
Date Posted
13 days ago

Additional Details

Job ID
Job Views

Job Description

Are you experienced in IT Support, and looking for your next challenge? Our client, a leading provider of IT infrastructure, is looking for a Service Desk Advisor to provide customer service during the vital overnight shift.

IT Support - (Night Service Desk)

Cirencester - GL7

£20,000 + Shift Allowance

Flexible Shift Pattern (10pm to 6am)

Full Time, Permanent

Our client is a leading provider of IT infrastructure and end-to-end managed services across all verticals with a specialist solution for Retail. Their skills and knowledge are based around core infrastructure, extending to disparate environments requiring remote implementation and support.

They are currently seeking a Night Service Desk Advisor to join their specialist IT Support Team.

Please note: this is an office-based role. You will be working at their head office in Cirencester, (commutable from Swindon, Cheltenham and Gloucester).

About the IT Support / Night Service Desk Advisor role:

Working as part of the busy service desk team, the night shift role will involve providing effective IT helpdesk support to numerous customers and thousands of devices throughout the UK. The role will be varied as the business continues to grow, and you will provide key support with everything from day-to-day upgrades right through to large scale IT rollouts.

Main duties:

  • First line queries on a 'one call’ basis such as password and system resets, hardware related faults and queries, desktop and app support and new user profile creation.
  • Assisting with some 2nd line queries, escalating these where necessary.
  • New equipment & peripheral installation.
  • Conducting software & data backups.
  • Report writing.
  • Managing cases via the NetSuite ERP Platform.
  • Utilising skills and knowledge to assist customers with case resolution & monitoring case escalations.
  • Meeting set KPIs.
  • Reporting and liaising with Agility resellers and their end users.

About you:

Our client is looking for someone with proven IT support experience gained in a similar role. Suitable candidates may come from an IT Support Engineer or Help Desk Coordinator background.

Required Skills:

You must:

  • Have first class skills in written and spoken English with excellent grammar.
  • Have an organised approach and an ability to prioritise.
  • Be bright, enthusiastic, and keen to progress in a vibrant, forward-thinking business.
  • Be able to demonstrate an understanding of Windows desktop operating systems and applications.

Please Note: a working knowledge of Windows Server Operating Systems, Active Directory & Group Policies and Networking technologies would be beneficial but not essential.


Don’t miss this opportunity to work for a client with a first-class company culture. Along with a competitive salary and bi-annual bonus scheme, they offer:

  • Life insurance.
  • Company pension.
  • Option for hybrid working.
  • Free lunch/tea/coffee/fruit every day.
  • On-site parking.
  • Company events.
  • Health/medical insurance.
  • Career progression.
  • Professional training.
  • Casual dress.
  • Breakout area with pool table.
  • Childcare vouchers.

How to apply for the IT Support role:

If you have the skills and experience required for this position based in Cirencester, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be eligible to work in the UK.

Other suitable skills and experience includes: IT Support Cirencester, 1st Line Support, 2nd line support, Desktop Support Engineer, Helpdesk Engineer, First Line Support Technician, IT Support Engineer, Technical Support, IT Support Technician, IT Specialist, IT Helpdesk Coordinator Cirencester, System Administrator, Support Administrator.


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