Customer Experience Coordinators

Customer Experience Coordinators

Job Overview

Location
Norwich, England
Job Type
Full Time
Salary
£19,500 - £19,500 Per Year
Date Posted
12 days ago

Additional Details

Job ID
317611
Job Views
4

Job Description

Our client is one of the most trusted insurance companies, one of the areas they specialise in is Travel Insurance.

They are looking to recruit a number of (home working) Customer Experience Co-ordinators.

The main aspects of the role are to assist customers when they call or respond to their emails. You will provide policy information and on occasions assist a customer with upgrading their cover, or simply answer their questions regarding their travel insurance.

Responsibilities:

You Will:

• Respond to customer enquiries regarding their policies

• Upgrade existing policies

• Work towards personal and team targets to ensure that we meet client requirements

• Provide a high level of care to all customers

• Ensure that all administration is completed

Essential to have –

Experience of assisting customers, within a contact centre/telephone environment

Exceptional Customer skills

Accurate computer skills

Hours - 35 hours a week between 8am and 8pm to include Sat and Sunday 9-5

All equipment will be supplied

Location

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