Customer Experience Coordinators

Customer Experience Coordinators

Job Overview

Norwich, England
Job Type
Full Time
£19,500 - £19,500 Per Year
Date Posted
12 days ago

Additional Details

Job ID
Job Views

Job Description

Our client is one of the most trusted insurance companies, one of the areas they specialise in is Travel Insurance.

They are looking to recruit a number of (home working) Customer Experience Co-ordinators.

The main aspects of the role are to assist customers when they call or respond to their emails. You will provide policy information and on occasions assist a customer with upgrading their cover, or simply answer their questions regarding their travel insurance.


You Will:

• Respond to customer enquiries regarding their policies

• Upgrade existing policies

• Work towards personal and team targets to ensure that we meet client requirements

• Provide a high level of care to all customers

• Ensure that all administration is completed

Essential to have –

Experience of assisting customers, within a contact centre/telephone environment

Exceptional Customer skills

Accurate computer skills

Hours - 35 hours a week between 8am and 8pm to include Sat and Sunday 9-5

All equipment will be supplied


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