Job Overview

Location
Islington, England
Job Type
Full Time
Salary
TBC
Date Posted
12 days ago

Additional Details

Job ID
317272
Job Views
11

Job Description

My client is a North London Local Authority seeking an experienced Application Support Officer to work within their Environment and Regeneration Division and starting immediately.

This position is responsible for providing user support and technical assistance, investigating and resolving problems reported by users of specific corporate and directorate business applications by responding in a timely and efficient manner to the business needs.

Maintain, modify and upgrade applications and update relevant documentation to a clear design specification, using standard approaches and techniques to ensure compliance across the Council.

DUTIES AND RESPONSIBILITIES

  1. Provide first and second line support for resolving application issues ensuring timely and accurate communication with users in line with service level agreements.
  2. Analyse, diagnose and resolve technical and system issues in accordance with the council’s ITIL processes.
  3. Accurately and clearly document fixes to technical issues and update the IT knowledge base.
  4. Provide system administration for Council business applications.

£19.70 PAYE per hour

Ongoing booking

Location

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