Job Overview

Location
Bangor, Northern Ireland
Job Type
Full Time
Salary
£26,533 - £26,533 Per Year
Date Posted
13 days ago

Additional Details

Job ID
317067
Job Views
9

Job Description

Job Purpose

The post holder will provide end user technical support for UKCEH staff as part of the IT Support Team.

Main Responsibilities

  • Act as a first point of contact for UKCEH IT support in a professional and customer focused manner
  • Provide end user support services to UKCEH
  • Install and configure computer hardware operating systems and applications ? Troubleshoot IT problems, diagnosing and solving hardware or software faults Talk UKCEH staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Provide support, including procedural documentation and relevant reports
  • Support the roll-out of new end user solutions, including hardware and applications
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritise and manage many open tickets at one time Establish a good working relationship with customers and other professionals
  • Support other IT areas as required, including project based tasks
  • Work on multiple cross-functional initiatives and projects.

Skills Criteria

Knowledge & Qualifications

  • A good degree (2:1) in an IT related subject.
  • Familiarity with Windows operating systems and Windows based applications
  • Familiarity with Microsoft Office365
  • Basic understanding of networking and Active Directory
  • Troubleshooting, problem solving and debugging skills
  • Understanding of common technical issues

Experience/Proven abilities related to the position

  • 1 year of working in a IT support role
  • A strong customer focus
  • Ability to work well under pressure
  • Ability to think logically
  • Ability to work well in a team
  • Attention to detail

Skills

  • Ability to interact confidently with all levels of UKCEH combined with the ability explain complex concepts in simple to understand terms.
  • Listening and questioning skills, combined with the ability to interact confidently with staff to establish what the problem is and explain the solution
  • Strong communication skills, including the ability to communicate technical concepts to non-technical people

Core Behaviours & Values

  • You will demonstrate a commitment to promote and adhere to UKCEH values of Excellence, Integrity and Teamwork.

Other Requirements

  • Able to work independently with minimal supervision
  • Fluent in spoken and written English

Desirable skills

  • Understanding of the digital environment for research institutes

How to Apply

Closing date for applications is 4th October 2021
Interviews will be held w/c 13th October 2021

To apply for this position, click the link below. As well as a CV, please provide a covering letter detailing why you may be suitable for the role.

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