Job Overview

Southport, England
Job Type
Full Time
£18,000 - £19,800 Per Year
Date Posted
12 days ago

Additional Details

Job ID
Job Views

Job Description

Do you have administration experience in a fast paced, customer service environment? Do you have a 'can do attitude' and strive to make the customer experience first class standards?

If you have answered 'yes' to the above, we would love to hear from you!

This critical role for the local NHS Trust provides on-site customer support for NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick, simple and helpful.

The flexible worker will look to the FWA for support and will expect expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with.

The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a "customer obsessed" organisation.

About The Candidate

Customer service/Administration in an environment where delighting the customer is the core focus!

  • Ability to deal with high volume internal and external customer enquiries and conflicting priorities
  • Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a variety of customers
  • Ability to work on own initiative, within defined parameters, to manage time and workload effectively
  • Prioritising conflicting workloads
  • Awareness and curiosity of problem staking them back to the route cause for service improvements
  • Exceptional attention to detail
  • Resourceful and solution focused
  • Flexible approach to changing business needs

Ideal aptitudes:

  • Confident in dealing with people at all levels
  • Adaptable/Flexible
  • Open to change
  • Uses own initiative
  • Motivated
  • Can prioritise busy workloads
  • Think outside the box and lead changes
  • Resilient and resourceful


  • Competitive salary with the opportunity for progression for exceptional performers
  • 27 days’ annual leave per year plus 8 public holidays
  • Access to a stakeholder pension scheme
  • Health and wellbeing support
  • Access to a discount scheme and an employee recognition scheme.
  • Agile working
  • Ability to buy and sell annual leave

Join NHSP and start your compelling employee journey. We have been named as a Top Employer by the Top Employers Institute. It's a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees, and you could be one of them.

About Us

We run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

Originally formed in 2001, we now have more than 50 client Trusts and over 180,000 healthcare professionals (Bank Members) registered with us. They work flexibly to NHS-assured standards in a wide range of roles including nurses and midwives, doctors, allied health professionals, healthcare scientists, personal social services and non-clinical.

We align our vision and objectives with those of the NHS and our teams use their specialist healthcare knowledge to deliver bespoke recruitment solutions to Bank Members and Trusts. These can range from local shift cover at short notice, through to national and international workforce campaigns such as the Covid-19 Rapid Response programme where we recruited 20,000 people nationwide within weeks. We also support our client Trusts to implement major service improvements and in 2019/20 we helped them to save more than £130 million.


Similar Jobs

Full Time

Paterson Health and Social Care

Support Worker

Full Time


Support worker - Learning disabilities

Full Time
Full Time


This website uses cookies to ensure you get the best experience on our website. Cookie Policy