Job Overview

Bagshot, England
Job Type
Full Time
£28,000 - £32,000 Per Year
Date Posted
12 days ago

Additional Details

Job ID
Job Views

Job Description

My client who are based in Bagshot, are looking for an IT Support Analyst to join their team. We are looking for candidate who have excellent IT skills and knowledge, strong troubleshooting skills (1st Line Support/First Line Support) and resolving service desk queries.

Daily Duties

This involves liaising with 3rd party support companies for MS Dynamics Nav (Business Central)

Discussing and resolving issues with courier companies

Adhere and implement the IT security policy of Crocus at work.

Log, analyse, triage, and prioritise all IT Incidents, problems and changes received via all communication channels into the team

Ensure that the team processes and procedures are kept up to date, amending and creating documentation for storage and access.

Troubleshoot and manage the configuration of the existing technical capabilities to ensure that business requirements are met

Offer face-to-face and remote support and be the main port of call for all technical issues, for both internal and external users.

Managing 3rd party IT support companies is a key responsibility for this role. The 3rd party will provide both remote and onsite support and will act as an extension of the IT team

Responsible for timely maintenance of all IT equipment including laptops, PCs, printers and servers

Skills & Experience

You will have previous experience providing 1st line IT support

Basic understanding of the following: Microsoft Dynamics Nav (MS Business Central)

Understanding of the logical network infrastructure including software, protocols, LAN, WAN, SSL, Security, IP Routing and VPN.

You will be comfortable with assisting to troubleshoot and support all queries remotely.

Windows 10 & MAC OS admin experience

Knowledge of service desk / issue logging tools

Knowledge of latest MS Office suite and MS Windows server

Knowledge of web platforms / web applications and good experience and working knowledge of HTML/CSS

The ability to work in a team and communicate at all levels in the business is essential


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