We are looking for an Housing Inclusion Officer to work for a local Council where you will be ensuring that people applying to the Council for assistance in resolving a housing problem receive advice about the housing options available to them and support to access housing and other services that they need.
- To ensure that people applying to the Council for assistance in resolving a housing problem receive advice about the housing options available to them and support to access housing and other services that they need.
- To prevent and resolve homelessness wherever possible by providing advice, information and ongoing support to those in housing need.
- To assess, advise and assist customers under the relevant statutory housing and homelessness legislation
- To carry out needs, risks and support assessments develop personal housing plans, provide housing related support to residents and issue decisions in accordance with Council policies and procedures.
- To provide comprehensive housing options, support and homelessness prevention advice including the use of affordability assessments for all applicants and issue personal housing plans and decisions based on homelessness legislation and the Code of Guidance as well as assisting people to access the Choice Based Lettings Scheme, private rented sector and other housing options.
- To work actively with landlords, letting agents, Registered Providers, Environmental Health, Housing Benefits and DWP in order to secure and sustain affordable private sector properties in and outside the borough and promote good practice in private renting.
- To develop, acquire and retain a sound knowledge of legislation and policy in relation to housing and homelessness (including relevant case law), safeguarding and social care and welfare benefits.
- To undertake enquiries into the circumstances of housing applicants, obtaining and checking documents, contacting family, friends and partner agencies, and gathering information for the purposes of preventing homelessness, verifying applications and fully identifying needs and risks.
- To work closely with Children's Services, Adults and Older Peoples Services, Health Services, Criminal Justice Agencies, mediation services, support agencies, substance misuse services, employment and training advice services and others to assess and meet the needs of clients, obtaining and sharing information and making referrals as appropriate.
- To undertake home visits including on an emergency basis, with the aim of preventing homelessness, and delivering support to vulnerable people to sustain accommodation.
- To make good and proper use of the Council's IT systems, entering and retrieving information accurately and appropriately, ensuring that databases and other casework records are correct and up to date.
- To carry out all duties with due regard to the Public Sector Equality Duty, Health and Safety regulations and in line with the Council's Equal Opportunities Policy, Customer Care Policies and the New Technology Agreement.
Essential candidate criteria:
Comprehensive knowledge and understanding of housing and homelessness legislation and of local authority role in preventing homelessness.
Good knowledge of landlord/tenant law, how to resolve mortgage and rent arrears, the legal and court process, and an ability to advise customers, landlords and others about rights and responsibilities.
Very good written and oral communication skills, including the ability to write clear and concise letters and reports.
Proven ability to conduct interviews, to assess circumstances and needs according to legislation and policy.
Experience in delivering front line public services including homelessness and/or housing related support services.
South East London - Greenwich