Desktop Support Engineer - Wolverhampton - 2 months - Enhanced DBS Required (Inside IR)

Job Overview

Wolverhampton, England
Job Type
Full Time
£140 - £150 Per Day
Date Posted
6 days ago

Additional Details

Job ID
Job Views

Job Description

Desktop Support Engineer - Wolverhampton - 2 months - Enhanced DBS Required (Inside IR35)


  • Support customers’ needs by dealing with reported incidents from ticketing systems and telephone and in person within the contracted SLA.
  • Provide efficient and effective 1st/2nd line support for a broad range of applications and software such as; Microsoft stack of technologies (365, Azure, Intune etc) along with customer specific applications.
  • Record all issues within the ITSM system and progress issues to resolution
  • Providing an escalation point service for 1st line colleagues
  • Provide in person support to customers for all onsite hardware and cloud based systems
  • Travel to and support of several locations
  • Update the internal knowledgebase with issue resolution details
  • Following diagnostic procedures and escalating to 3rd line support where appropriate
  • Maintaining client contact in line with SLA’s.
  • Managing work load without supervision.
  • Project support as and when required.
  • Providing assistance/guidance to colleagues where required as well as working alongside customers team.
  • Partake in projects and provide knowledge of customers infrastructure
  • Liaising with colleagues in order to deliver optimum service
  • Creation of operational support documentation
  • Working with key stakeholders on a day-to-day basis
  • Participate in out of hours on call rota

Skills & Experience:

  • Proven track record with troubleshooting and delivering an excellent service to key stakeholders.
  • Exceptional communication skills, both verbal and written.
  • Excellent Deskside support and customer facing interpersonal skills
  • Experience in providing in-depth service desk support to a growing client base.
  • Good knowledge of Windows Server, Active Directory, Exchange Server, Intune, Azure, 365 etc.
  • Working knowledge of Group Policy & basic Networking
  • Excellent problem solving skills with the ability to identify root cause and implement controlled changes.
  • Basic knowledge working within an ITIL framework.
  • Organised and methodical, with the ability to work to targets and goals
  • Enthusiastic, self-motivated team player with the ability of working within a demanding environment and be able to demonstrate a logical approach to problem solving
  • Able to learn and adopt with supporting bespoke technologies.
  • Patience and ability to remain calm under pressure, whilst showing initiative at all times and an ability to apply a lateral thought process to problem resolution

If this role is of interest then please apply and a member of the resource team will be in contact ASAP


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