Desktop Support Engineer - Wolverhampton - 2 months - Enhanced DBS Required (Inside IR)

Job Overview

Location
Wolverhampton, England
Job Type
Full Time
Salary
£140 - £150 Per Day
Date Posted
6 days ago

Additional Details

Job ID
316874
Job Views
8

Job Description

Desktop Support Engineer - Wolverhampton - 2 months - Enhanced DBS Required (Inside IR35)

Responsibilities:

  • Support customers’ needs by dealing with reported incidents from ticketing systems and telephone and in person within the contracted SLA.
  • Provide efficient and effective 1st/2nd line support for a broad range of applications and software such as; Microsoft stack of technologies (365, Azure, Intune etc) along with customer specific applications.
  • Record all issues within the ITSM system and progress issues to resolution
  • Providing an escalation point service for 1st line colleagues
  • Provide in person support to customers for all onsite hardware and cloud based systems
  • Travel to and support of several locations
  • Update the internal knowledgebase with issue resolution details
  • Following diagnostic procedures and escalating to 3rd line support where appropriate
  • Maintaining client contact in line with SLA’s.
  • Managing work load without supervision.
  • Project support as and when required.
  • Providing assistance/guidance to colleagues where required as well as working alongside customers team.
  • Partake in projects and provide knowledge of customers infrastructure
  • Liaising with colleagues in order to deliver optimum service
  • Creation of operational support documentation
  • Working with key stakeholders on a day-to-day basis
  • Participate in out of hours on call rota

Skills & Experience:

  • Proven track record with troubleshooting and delivering an excellent service to key stakeholders.
  • Exceptional communication skills, both verbal and written.
  • Excellent Deskside support and customer facing interpersonal skills
  • Experience in providing in-depth service desk support to a growing client base.
  • Good knowledge of Windows Server, Active Directory, Exchange Server, Intune, Azure, 365 etc.
  • Working knowledge of Group Policy & basic Networking
  • Excellent problem solving skills with the ability to identify root cause and implement controlled changes.
  • Basic knowledge working within an ITIL framework.
  • Organised and methodical, with the ability to work to targets and goals
  • Enthusiastic, self-motivated team player with the ability of working within a demanding environment and be able to demonstrate a logical approach to problem solving
  • Able to learn and adopt with supporting bespoke technologies.
  • Patience and ability to remain calm under pressure, whilst showing initiative at all times and an ability to apply a lateral thought process to problem resolution

If this role is of interest then please apply and a member of the resource team will be in contact ASAP

Location

Similar Jobs

IntaPeople

Python Developer

Full Time

Jonothan Bosworth

Software Developer

Full Time
Full Time

Cookies

This website uses cookies to ensure you get the best experience on our website. Cookie Policy

Accept