Job Overview

Location
Warrington, England
Job Type
Full Time
Salary
£12,500 - £12,500 Per Year
Date Posted
6 days ago

Additional Details

Job ID
316801
Job Views
13

Job Description

Apprentice Customer Service

Website blurb

Come and join us on our apprenticeship scheme and you'll be given the training and development to take that first step onto the career ladder, supported by the United Utilities family. As a Customer Services apprentice, you will provide excellent service to our customers, answering a range of enquiries via a number of different contact channels such as phone, letter, email and web chat.

This is a fantastic opportunity to learn, grow and start a career with real opportunities for the future.

Help keep taps flowing and toilets flushing across the North West

At United Utilities we’re proud to be an essential service provider to our 7 million customers in the North West of England, and our people are essential too.

Come and join us on our apprenticeship scheme and you'll be given the training and development to take that first step onto the career ladder, supported by the United Utilities family. As a Customer Services apprentice, you will provide excellent service to our customers, answering a range of enquiries via a number of different contact channels such as phone, letter, email and web chat.

You’ll work in our award winning contact centre, where we offer free parking and a free bus service, restaurants and coffee shops, beautiful gardens and lake and discounted onsite gym and much more!

What makes us different?

• Secure your future - every apprentice is guaranteed a permanent position at the end of their scheme*

• It's a springboard to your career - we provide you with structured training, a dedicated mentor and quality placements to help you shape your career

• Inspire the next generation - you'll have the opportunity to represent United Utilities at key events across the region to engage with young people to bring careers in the water industry to life

A bit more about the role

The work you do is vital for our business. You'll be dealing with customers queries quickly, efficiently and through to resolution ensuring that they are completely satisfied with how we have dealt with their query. You'll also be involved in:

•Accurately recording and processing a variety of customer enquiries.

•Diagnosing customer issues and investigating and interpreting data held on a number of different systems.

•Managing customer expectations as well as setting and agreeing timescales for actions to be performed.

•Promoting United Utilities products and services.

Successful apprentices will achieve a Customer Service Practitioner level 2 Standard which is endorsed by the Institute for apprenticeships. Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.

During your apprenticeship you'll learn how to:

• Provide excellent customer service to our customers.

• Diagnosing and resolving customer issues.

• Deal with customer queries quickly and efficiently through to resolution.

What we're looking for:

We're looking for someone who is customer focused, keen to gain hands on experience, develop practical skills and achieve the standards needed to really succeed in your role.

You'll have a dedicated mentor and manager who'll be on hand to support you every step of the way. All that we ask from you is that you're willing to learn, know how to work as part of a team and can manage your time and workload to get things done.

You'll also need to have GCSEs in English and Maths or Level 1 equivalent, but will need to work towards a level 2.

What you'll get from us:

• Rewarding essentials - there's lot of perks to the job, including a starting salary of £12,500 which will increase each year based on performance.

• Be the best you can be - you'll get involved in all sorts of training and fun activities with your fellow apprentices.

• An environment to be proud of - we're a responsible employer committed to developing our young talent in state of the art facilities.

• Be part of the family - you'll have the chance to network, bond and learn from your colleagues and fellow apprentices.

*As long as you meet all necessary standards and behaviour criteria throughout the programme.

We need fantastic people to enable us to deliver a great service to the public. We are committed to reaching and recruiting from every community and then supporting employees to achieve their full potential ensuring they feel valued and included, regardless of their gender, age, race, disability, sexual orientation or social background.

If you are offered a job with us, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory checking report from the Disclosure Scotland / the Disclosure and Barring Service.

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