We are urgently seeking an experienced and skilled Housing Options Officer to provide an efficient and caring frontline service to customers both in an office reception and over the phone for one of our local government clients based in Manchester.
The Housing Options Officer will deal with enquiries that assist customers with individual queries, prevention of homelessness and review enquiries and decisions around homelessness.
They will manage a caseload between 30 - 80 cases active at any one time, facilitating customer meetings, face to face support and assistance, answering general queries or signposting to appropriate resources They will liaise with accommodation providers to arrange suitable offers of accommodation across a range of tenures, including temporary accommodation, and complete all related paperwork.
Ideal candidates will demonstrate the following:
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GPR is fully committed to the elimination of unlawful and unfair discrimination and values the differences that a diverse workforce brings to organisations. GPR will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation. GPR will not discriminate because of any other irrelevant factor and will build a culture that values meritocracy, openness, fairness and transparency.