Job Overview

Sale, England
Job Type
Full Time
Date Posted
3 days ago

Additional Details

Job ID
Job Views

Job Description

We are urgently seeking an experienced and skilled Housing Options Officer to provide an efficient and caring frontline service to customers both in an office reception and over the phone for one of our local government clients based in Manchester.

The Housing Options Officer will deal with enquiries that assist customers with individual queries, prevention of homelessness and review enquiries and decisions around homelessness.

They will manage a caseload between 30 - 80 cases active at any one time, facilitating customer meetings, face to face support and assistance, answering general queries or signposting to appropriate resources They will liaise with accommodation providers to arrange suitable offers of accommodation across a range of tenures, including temporary accommodation, and complete all related paperwork.

Ideal candidates will demonstrate the following:

  • 1-2 years’ experience working in a similar environment delivering homelessness prevention, resettlement and housing related support services.
  • Up to date knowledge and experience of associated legislation relevant to addressing homeless prevention and managing homelessness.
  • Proven experience of working within a multi-functional team and with partners and key stakeholders to deliver a range of services to a diverse community.
  • Experience of successfully meeting individual set targets in an environment that delivers lean and efficient services whilst delivering high levels of performance.
  • Experience of conducting interviews with customers, face to face at home, by telephone or in writing, ensuring solutions are offered in the best interest of the customer in accordance with policy, best practice and relevant legislation.
  • Knowledge of the Allocations Policy and Choice Based Lettings systems and Housing Benefit/Universal Credit.
  • Understanding of safeguarding procedures and responsibilities to safeguard and promote the welfare of children and vulnerable adults.
  • Up to date knowledge of the issues that affect vulnerable people and solutions available to resolve them and experience of dealing with challenging behaviour they may present.

Please apply for further information

GPR is fully committed to the elimination of unlawful and unfair discrimination and values the differences that a diverse workforce brings to organisations. GPR will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation. GPR will not discriminate because of any other irrelevant factor and will build a culture that values meritocracy, openness, fairness and transparency.


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