Job Overview

Epsom, England
Job Type
Full Time
£24,000 - £80,000 Per Year
Date Posted
14 days ago

Additional Details

Job ID
Job Views

Job Description

  • Job Title/Location: Change Team Manager, Surrey/WFH
  • Salary: £negotiable, with average end of FTC bonus c.22.5% (£16k) + pension to 13% (c.£9k)
  • WFH: 100% WFH now, eventually an average working week of 2 days office/3 days WFH
  • Candidate Requirements: Strong people/team management experience within either Financial Services, Banking or Insurance
  • Role Snapshot: A maternity cover contract of 12 months with 3 direct reports in an area of 25 people. Lead, mentor & motivate team members with end to end oversight of pension scheme and data on-boarding processes

The Company/Team: For a number of years now, this company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion, which started last year. The Client Change Service Delivery Team is responsible for ensuring exemplary client service, looking after projects for Pension Trustees and Scheme Sponsors, managing the delivery of new pension plans or amendments to existing pension plans.

The Role: This role is split across Data and Project Delivery, covering all aspects of scheme establishment, including the supervision of initial review and analysis of the DC product sold, client due diligence meetings, documentation review and data creation. Key areas of focus will be:

  • Leading, mentoring, and motivating team members.
  • End-to-end oversight of scheme and data on-boarding processes.
  • Stakeholder management - working with clients, senior leadership & junior colleagues.

Key Responsibilities:

  • Managing and working with Operations team members to deliver client projects
  • Ensure stringent standards for the collation and on-boarding of client data.
  • Act as lead point of contact for any project-related concerns on behalf of the team.
  • Coordination of all resources involved to deliver projects.
  • Assist client in understanding project processes and procedures, where required.
  • Act as a central hub across global stakeholders to find solutions that are acceptable to the many groups that you interact with such as Legal, Compliance, client services and operations.
  • High level MI creation and reporting at executive and project level, including progress against milestones, budget, risks, and issues on behalf of your team.
  • Provide quality assurance for projects within the portfolio, training & developing team members.

Experience/Skills Required: For this Change Team Manager role you must have strong people/team management experience within Financial Services, Banking or Insurance. Any pensions, project based or client onboarding experience will be considered a bonus.

Additional Information: The salary for this Change Team Manager role is negotiable with an average end of contract bonus being c.22.5% (c.£16,000) and company pension contribution to 13% (£9,000).

The Change Team Manager position is one of a number of vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 25 years of experience in this field. Areas of expertise include IFA Administration, compliance, customer services, pensions admin/technical roles, mortgage administration, paraplanners, marketing, underwriters and IT related roles. Check the website and feel free to call Darren Snell at any time.


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