Service & Training Manager Engineering - Surrey

Job Overview

Location
Epsom, England
Job Type
Full Time
Salary
£28,000 - £32,000 Per Year
Date Posted
5 days ago

Additional Details

Job ID
316117
Job Views
2

Job Description

JOB – Service & Training Manager 

LOCATION – Surrey

TERM – Permanent

SALARY – £28,000 - £32,000 per annum plus other benefits (dependent on experience)

My client designs and manufactures bikes and they are looking to take on a Service & Training Manager on a permanent basis in the Surrey area.

The Service & Training Manager will ideally have the following attributes:

  • Previous hands on experience of working with bikes / working as a bike mechanic or have general mechanical experience with a real passion for bikes
  • Have strong overall mechanical engineering skills and be confident with fixing technical faults when required
  • Confident and outgoing personality
  • Be flexible to travel (both in and out of the UK)
  • Be able to work well individually as well as part of a team
  • Have excellent communication skills (both verbal and written) and be happy to work with customers on a regular basis
  • Be confident giving presentations
  • Be keen to develop with a company long term
  • Full UK Driving Licence
The Service & Training Manager role will involve:

  • Providing training and support for service partners both face to face and remotely
  • Assisting the engineering teams with diagnosing faults
  • Being involved in contributing to the continuous improvement to service and repair processes as well as quality, manufacturing and design in line with customer feedback or issues that are reported
  • Carrying out training sessions on repair techniques
  • Offering customer support and technical assistance when needed via phone and email
  • Being involved in technical customer training sessions onsite and at customer sites too
  • Creating content such as videos and documentation for service processes
  • Attending trade shows when required
If you are interested in this position, please apply with an up to date CV as soon as possible, along with your availability and your salary expectation.

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