Job Overview

Nottingham, England
Job Type
Full Time
£20,000 - £23,000 Per Year
Date Posted
4 days ago

Additional Details

Job ID
Job Views

Job Description

Subsidence Advisor - UK Home Based - Highly Competitive Salary - Full Time, Permanent

Crawford is the largest publicly listed independent provider of claims management and outsourcing solutions globally with nearly 9,000 employees in over 70 countries around the world. Providing industry-leading services spanning across loss adjusting, surveying, subsidence, environmental, cyber risk, legal and more.

As you will be working from home, you should feel confident in working to a high standard outside of an office environment.

The Opportunity:

Our excellent work from home Subsidence Advisor opportunities are ideal to kick start your career within a well-established and highly successful Global organisation. We also offer career development with full exam and study support, promotional opportunities and a fully inclusive culture. You’ll initially be based in one of our UK offices during training, and dependant on location and experience, office based working may be required for the role.

What You Will Be Doing - Subsidence Advisor:

Working remotely, you will be supporting our valued clients in proactively handling and settling Subsidence claims which will be a caseload of domestic and commercial with various values.

A large part of this role will be interpreting technical data, investigation information, repair schedules and translating this into a customer friendly documents. The technical aspect takes around six months to master dependant upon your experience, but we’ll provide the tools, guidance and support to guide you through your development and progression.

The key to this role is communication: keeping the policy holder informed and up to date with progress, providing a first class service to ensure the customer journey is the best possible. You will need to remove hurdles in the process if required, ensuing you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift settlement whenever possible.

About You:

We’re looking for talent: problem solvers who relish challenges and provide solutions. Previous claims handling experience is an advantage, but we’d like to hear from you if you have a similar commercial background. Additionally, we’d like you to have:

  • An interest in learning client servicing skills
  • Good negotiation skills - for arranging appointments and explaining information when there is pushback on settlement
  • Strong relationship building skills - engaging with all parties, providing support and help when it’s most needed
  • An understanding of what matters to the customer and to put this first - putting yourself in their shoes
  • Good IT skills, with a keen eye for detail
  • Ideally hold an insurance qualification, but we’ll support and fund you to gain this if not
  • Flexibility in travelling on adhoc occasions for training and meetings


  • Flexible work from home working
  • Competitive salary
  • 25 days holiday
  • Additional day off for your Birthday
  • Company pension
  • Dental plan
  • Exam support and career progression
  • Employee assistance programme plus other excellent benefits you’d expect from a leading global organisation

Due to the nature of our work, this role is subject to a satisfactory basic DBS check.

Crawford & Company actively supports Equal Opportunities and embraces Diversity and Inclusion. So what are you waiting for? Apply today, we’re looking forward to your application.


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