De Montfort University (DMU) is an ambitious, globally-minded institution with a relentless focus on delivering quality teaching and learning, and a campus-wide focus on providing a sector-leading student experience.
A culturally rich university with a palpable commitment to the public good, it strives to maintain a stimulating and inclusive environment where staff and students are able to thrive. The university is a vibrant, multicultural hub of learning, creativity and innovation that never surrenders to convention. Our success is built on a fantastic student experience coupled with award-winning teaching and world-class facilities that help students develop the skills and attitudes employers demand.
Faculty / Directorate
The Faculty of Computing, Engineering and Media (CEM) is home to a diverse range of courses across three specialist schools, the School of Computer Science and Informatics, School of Engineering and Sustainable Development, and the Leicester Media School. Taught programmes include apprenticeships and these are delivered across all three schools.
The apprenticeship administrative team within CEM is a team of Professional Services staff primarily responsible for supporting the delivery of apprenticeships in the faculty. This includes providing support and assistance to: Academic Faculty Apprenticeship Lead; academic programme teams; implementation of academic processes; management and maintenance of student records; regulatory compliance. The team works collaboratively with internal and external stakeholders to deliver a high-quality service to students, staff and employers.
We are looking for an experienced specialist administrative officer to join the faculty’s apprenticeship team. Main responsibilities will include the implementation and maintenance of systems and processes which ensure the compliance with ESFA and Ofsted regulations. The post holder will be required to establish systems to monitor and report on employer and apprentice engagement, ensure that the systems are fit for purpose through regular evaluation and recommend and implement improvements. The post holder will also engage with apprentices and their employers throughout their learning journey. The post holder will support the faculty Apprenticeship Lead and will work in conjunction with the faculty Apprenticeship Officer, academic programme teams, Business Development Manager, colleagues in the central apprenticeship team, and other faculties. The post holder will line manage the faculty’s Apprenticeship Administrator.
Educated to Level 3 at a minimum, you will possess excellent I.T. skills and be familiar with the use of large databases, spreadsheets, Microsoft Office applications and web-based applications. You should have significant experience in a customer-facing office environment, working as part of a team and under your own initiative, preferably with people management/supervision experience in an administration environment. You should have experience of delivering multiple objectives or projects concurrently to deadlines, as well as having a clear understanding of the importance of compliance with regulations. Relevant work experience gained within further or higher education would be a definite advantage particularly if this relates to regulatory compliance. The successful postholder will be required to undergo an enhanced DBS check.
Experience of working in a hybrid or remote role previously would also be beneficial.
You should be able to demonstrate excellent interpersonal skills and possess the ability to prioritise your workload whilst working to tight deadlines.
This position involves direct contact with a wide range of University staff, students and employers you should, therefore, enjoy interacting with and helping other people.