Service Zone Manager

Service Zone Manager

Job Overview

Taunton, England
Job Type
Full Time
£45,000 - £50,000 Per Year
Date Posted
13 days ago

Additional Details

Job ID
Job Views

Job Description

We are currently looking for an Automotive Service Zone Manager who will come in and join a very large automotive manufacturer to ensure customer productivity, uptime, and profitability. Who will provide the necessary tools to support dealer service capability and growth.

Duties include but are not limited to:

* Manage Customer and Dealer Satisfaction for the area of responsibility

* Manage Dealer Behaviour in relation to Service and Customer Satisfaction

* Support Dealers in offering an excellent level of customer service by:

* Use of data from Customer Satisfaction Surveys

* Driving Use of Connected machine information

* Ensuring appropriate training is undertaken

* Managing customer UpTime

* Reporting product quality and behaviour concerns

* Supporting Dealers to measure and improve service KPIs

* Measuring and implementing Top Partner

* Product Improvement Program Completion

Manage Policy and Warranty spend for the area of responsibility, and support Dealers with the warranty process.

* Manages the relationship between brand and dealer in assigned region

* documents technical resolutions of product issues

* regular information exchange with sales

* Relay customer feedback to product support & other internal functions

* Customer/end-user to represent the brand

* Regular information exchange with the Country Service Manager


* Degree in related field or equivalent experience

* Minimum 3 years experience in dealer service operations within the heavy equipment industry (agricultural or construction)

* Knowledge of industry practices (farming or construction)


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