Job Overview

London, England
Job Type
Full Time
£30,000 - £35,000 Per Year
Date Posted
3 days ago

Additional Details

Job ID
Job Views

Job Description

Hartshorn - Hook Enterprises is a creative group of companies, working across live entertainment, hospitality and lifestyle. We are renowned for producing world-class immersive and traditional theatre and providing services to the live entertainment industry, as well as our hospitality brands, such as The Lucky Club and The Farrier, Camden.Please see full job description and apply by visiting our website via the button below.Please submit your application before 11:59pm on Sunday 24th October. Interviews will take place in the week commencing 25th Oct.Purpose of Role To manage the company's diverse food and drink portfolio, including hospitality (restaurant, pub and cocktail bar style spaces) and entertainment (bars within entertainment operations, such as the bar within the immersive Great Gatsby show). To have overall responsibility for ensuring that the bars portfolio is fully compliant and well-run. To develop new concepts and manage new openings, including collaborating to design the offerings, implementing new systems and recruiting and training team members To work with the marketing teams to provide insights and make decisions to increase attendance, spend per head and returning custom, and to develop each operation's customer relationships to improve profitability, client experience and customer satisfaction. To train staff and maintain extremely high standards of customer service and to be capable of delivering high-calibre private events and functions.ResponsibilitiesCommercial and Business Development Prioritise the commercial aspect of all F&B elements of the business Implement initiatives to drive top line sales in all areas of the business Maintain cost control across departments, with a focus on bottom line profitability Maintain a premium offering across all sites with a focus on sustainability Manage existing supplier & brand contracts while negotiating new ones Work closely with the finance team on reporting and managing KPIs Work closely with Marketing and PR teams as well as site General Managers on marketing strategies and customer relationship management Work closely with company directors and Head of New Business on developing concepts and delivering all aspects of new openingsTeam Management Recruitment and selection of outstanding employees, in line with operational requirements and company policy. Selecting and training staff to provide the expected levels of service delivery and presentation and support the ethos of the company. To manage, motivate and empower the senior F&B team, ensuring they receive training, performance monitoring and motivating and are supported in managing teams of their own. Embed good practise, values of excellent customer service and commercial skills. Delegate day-to-day operational tasks to site leads, cascading appropriate information. Managing HR systems and supporting site managers with HR, keeping a focus on wellbeing of the teams at all timesOperations Management Managing and maintaining supplier relationships Managing and working closely with the Executive Chef, Chefs and each General Manager on all menu offerings, costings, rotas and operational needs Undertaking HR procedures for the department including disciplinary procedures, within the company framework policies To identify, implement and maintain systems for the efficient operational running of the F&B departmentHealth & Safety and Compliance To ensure compliance with health and safety, security and licensing objectives and kitchen compliance. To maintain knowledge of these company obligations and contract external support when required.General To act as a keyholder where required To provide cover for General Managers if required to cover sickness or recruitment gaps To support the directors and shareholders of the company in achieving their goals for the business. Completing any other reasonable duties commensurate with the level of the role.Qualifications & ExperienceA background in theatre or events is desirable but not essential - we would expect the candidate to have experience of managing successful bar and restaurant environmentsWe would expect the candidate to be a personal license holder and able to act as a DPS.Capabilities and CharacteristicsThe ideal candidate will be able to demonstrate the following capabilities: drive to succeed, calmness under pressure, ability to prioritise and delegate effectively, good numeracy, time management.


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