Customer Service Team Manager - Financial Services

Job Overview

Norwich, England
Job Type
Full Time
£28,000 - £31,000 Per Year
Date Posted
2 days ago

Additional Details

Job ID
Job Views

Job Description

Customer Service Team Manager (Financial Services)

£28,000 - £31,000 (plus excellent bonus and benefits package)

Our client, a leading Financial Service provider are looking to recruit a dedicated Team Leader to join their team within the Customer Services function. This opportunity within an ever-changing environment where you will discover the potential to perform and grow.

Customer Services is a fast-paced environment, which requires Team Leaders to react quickly and effectively to daily duties alongside emerging challenges/incidents. Organisational skills alongside a proactive 'can do’ attitude is important.

In this role, you will be responsible for a team of people, driving excellent customer outcomes, proactive risk management and motivating your team through role model leadership behaviours.

The ideal candidate will have strong communication skills, with a drive and confidence to implement potential improvements across the team. Customer Service has a culture of 'one team’ therefore building strong relationships with your team, peers and stakeholders will be critical.

Key skills/experience required:

  • Strong interpersonal, motivational & communication skills.
  • Experience of a management role is not essential however would be advantageous.
  • Strong organisational & planning skills
  • Ability to influence and persuade.
  • Ability to represent a management perspective and to sell and own ideas.
  • Proven ability to adapt to change and have a flexible attitude to work.
  • Ability to develop and deliver improving customer service skills.
  • Strong verbal communication style to deliver messages to individuals and team.
  • SQL/Excel skills desirable but not essential

Our client is an equal opportunities employer. They celebrate diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills; and creating an inclusive environment for all employees.

They can offer a very attractive benefits package for all permanent and fixed term employees, including 27 days’ holiday + bank holidays, contributory pension scheme, Private Medical Insurance plus a range of flexible benefits for you to choose from.


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