Job Overview

Bonnyrigg, Scotland
Job Type
Full Time
£28,000 - £30,000 Per Year
Date Posted
7 days ago

Additional Details

Job ID
Job Views

Job Description

Project Manager

Reporting to Head of Professional Services with responsibility for the day to day management of customer
projects to ensure that our project delivery approach remains customer focused and ensure alignment to
the overall culture and goals of the company.

The Project Manager is responsible for overseeing the full implementation of new orders and upgrades
allocated to them as part of the project allocation process. Travel to customer sites and other locations as
and when required will also be a requirement of this role.

JOB RESPONSIBILITIES for Project Managers:

? Deliver exceptional Professional Services through effective operational service management
Proactively identify and resolve issues and challenges, as far as possible ahead of time to
avoid impact to customers and delivery times

?Establish close working relationships with the wider professional services team as well as
development, sales, support and finance teams to ensure all aspects of our projects are well
managed and delivered in line with customer expectations

?Working with Head of Professional Services, understand and contribute as required to the
Professional Services ratio within the Jonas business model, assist as required with
forecasting and driving revenue recognition

?Contribute as required by Head of Professional Services, to relevant weekly/monthly reports
on the activities of the Professional Services team

? Deliver responsive implementations of our products in a timely manner
Maintain an awareness of customer satisfaction measures, reporting processes and
systems; based on regular customer surveys and post-case questionnaires

? Set and work towards agreed installation satisfaction targets with customers

? Regularly attend User Groups and other customer-facing events across the UK as required
Contribute to the Professional Services standard across the business to embed a culture of
continuous improvement

?Maintain an awareness of performance indicators which are implemented, regularly
monitored, continually improved and reported to the management team.

JOB QUALIFICATIONS for Project Manager:
? Extensive knowledge of core products (Impact, IDStore, IpayImpact)
? General knowledge of common MIS interfaces (SIMS, SEEMIS)
Basic understanding of other software modules (IDSuite, PrintCopy, Library Interface,
Access Control, E-Registration)

? General Microsoft office knowledge
Can perform remote works independently and assist colleagues in more complex remote

? Can manage and deliver concurrently running projects to the highest standards
? Good administrative skills
Can perform simple two-way data matching and create SQL scripts to perform on client
? Prince 2 or similar industry recognised qualification desirable.
Your Personal Characteristics will include:
A Motivator with a record of meeting goals and objectives, committed to driving results both
individually and as part of a team

? The energy and passion for delivering exceptional customer service
? Remain approachable, calm and clear when under pressure
Excellent organizational skills, pay meticulous attention to detail and be able to organize and
influence others in similar ways

? Proven ability to effectively prioritise and resolve complex client concerns and issues
Excellent, effective and clear written and oral communication skills with customers, partners
and colleagues

? Ability to build relationships in order to obtain results
An appreciation and empathy for non-technical customers in a fast paced, consumer-facing

? Strong team player able to work both hands on and hands of


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