Systems Support Executive - excellent development opportunity

Job Overview

Knaresborough, England
Job Type
Full Time
£20,000 - £24,000 Per Year
Date Posted
4 days ago

Additional Details

Job ID
Job Views

Job Description

Systems Support Executive - excellent development opportunity

If you're looking for your first step on the IT job ladder, this is an excellent opportunity for you.

You'll be joining a specialist systems consultancy team, whos remit is to ensure specific applications within the business are functioning correctly, being utilised effectively, running efficiently and configured according to specific business area requirements.

You'll start in a first-line support capacity, providing timely telephone and email support to users and resolving issues at first point of contact where possible. You will liaise closely with more senior members of the team to escalate more complex queries and develop your own knowledge by learning from how they solve them.

You will also work closely with the 3rd party supplier of the systems where necessary.

There will be plenty of training and support to help develop your skills, and the goal will be for you to join the Systems Consultancy team where you will take a much more pro-active approach to configuration, training, support and consultancy.

To be successful in this role, you will need the following: -

  • Degree or equivalent, ideally Business Studies, IT or a related discipline
  • Previous experience of customer facing role
  • High level of interpersonal skills is critical
  • Excellent communication skills/professional telephone manner
  • Effective relatipnship builder but also able to self motivate and operate independently
  • Uses initiative and drive to get things done
  • Highly organised , good attention to detail and works with pace
  • Enthusiastic , adaptable and willing to learn
  • High standard of IT literacy, confident with systems based work and able to use Microsoft packages

If this opportunity is of interest, please submit a CV in the first instance.


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