Mobile device technician - Edinburgh
"At iSmash our mission is to keep customers connected to the devices they love in order to create a world without #techstress"
We love helping people stay connected. This can mean anything from replacing their front facing camera so they can carry on taking 100 selfies a day, replacing the battery on their phone so they don’t have to face the commute home without any music or replacing the broken screen ruining the memories in their photos app or distracting them from their favourite Netflix show.
We know how important a mobile device is to people and making sure we can repair their technology to the highest standard, quickly and with a friendly smile is how we roll.
For us, being there for them to empathise with them and help them understand the options open to them and then importantly fixing their device is what we’re all about.
If you’re like us, you love connecting with people, helping them to feel at ease when they need it the most and recommending solutions to help them repair their device, protect it in the future and find the right accessories to help fit into their lifestyle.
A career with iSmash is one that will see you working with people who do everything possible to build trust with our customers and each other.
People who have a relentless obsession about the quality of our service and repairs, who maintain simplicity in our actions, words and service to our customers.
If this sounds like you then we should get together and help solve people’s tech stress.
What will you be doing?
(These are the specific things you will be doing on a day to day basis)
You must be brilliant at technical repairs and have outstanding people skills. Without our customers, we don’t exist so when those customers need greeting or serving and no one else can help, we don’t wait around, we get on and help them to reduce their tech stress.
As an iSmash Technician you work alongside our amazing teams, serving customers, taking technical steer from the store’s Head Technician or Store Manager. Relationships and communication between everyone in your team and the Support Centre are essential to you being successful in the role.
Specifically, this will mean you will be doing the following:
What type of experience might you have?
(These are things we’ll look for in the recruitment process)
How to be a success?
At iSmash we allow talent to flourish, be brilliant from day one and the founder will know who you are. Deliver against our strategic pillars of Trust, Reach, Choice, Excellence, Quality and People and you will be a trailblazer.
What do we offer?
We offer the chance for you to connect with people, develop teams, solve technology stress for our customers and stay technical throughout your career with us.
What we don’t offer is lots of rules and processes, red tape or things that will hold you back, quite simply we’re the place that allows you the freedom to help other people by doing the things you love.
In addition, there are some great benefits too:
If this doesn’t sound like the place you want to be, we genuinely wish you all the best in your career search, if however you’re excited by the opportunity to join a trailblazing technology business and you have the technical curiosity and great people skills we look for then apply now!