Bailey Employment Services are currently recruiting Customer Service Agents for our prestigious client in a contact centre environment within the banking sector.
Reporting to a Team Manager, a Business Banking advisor delivers an excellent customer experience for new to bank customers, supporting our customers through the process of opening their Business Accounts. The Business banking team is split into Telephony and processing teams.
The telephony team will answer inbound calls from customers with general enquires, progress updates or new applications. These calls can range from 60 seconds - 1 hour in length and can be taking up to 20-40 calls per day. The processing team looks after the data processing and admin tasks that come with the opening up of business accounts, the team can expect to open 7-15 per day.
While the role is initially a 6-month temporary contract it has the potential to continue, be extended or even lead to a permanent position subject to performance.?
This is an excellent opportunity to join a well-established high-profile company in a busy banking environment. Our client has been supporting customers, communities and businesses in the UK for over 320 years.?Our client is the UK's largest digital bank, supporting 30 million customers and over one million businesses every day - from new start-ups to multinational organisations.?
Hours of work:?
35 hours per week?- Monday to Friday 9am - 5pm