Customer Service Coordinator

Job Overview

Location
Bridgwater, England
Job Type
Full Time
Salary
£21,000 - £23,000 Per Year
Date Posted
18 days ago

Additional Details

Job ID
27593
Job Views
8

Job Description

Do you want to join a market leading bespoke manufacturer?Giving you the opportunity to join a sociable team?

Enable Futures are operating as an employment business on behalf of its client for a Customer Service Coordinator(1 Year Maternity Contract) based in Bridgwater, Somerset. As the you Customer Service Coordinator will work in afriendly open plan office with the administration team, for a market leading bespoke manufacturer. This role will start as a one year maternity contract and then be reviewed at the end of that year to go permanent! Reporting to the Office Manager, you will be the central point of contact for all client communication. The Coordinator will be responsible for ensuring the delivery of exceptional levels of customer service & coordinating the activities required.

The working hours are 8.00am - 5.00pm Monday to Friday. The annual salary is £21,000 - £23,000 PA dependant on experience.

Key Responsibilities:

  • Answer all customer enquiries, promptly, professionally and in line with company procedures.
  • Work with customer service team to pro-actively establish efficiencies and to drive excellence.
  • Professionally and efficiently carry out the following duties as designated by the Customer Services Supervisor:
    • order handling
    • new order processing
    • amendments
    • quote processing
    • customer complaints
  • Assist with preparation of reports as requested by Customer Service Supervisor.
  • Adhere to relevant procedures, work instructions and policies.
  • Actively strive to exceed departmental goals and objectives.
  • Ensure timely escalation of Customer queries and complaints as necessary.
  • All administrative duties essential to the efficient running of the Customer Service office as instructed by the Customer Service Supervisor.

Experience, attributes & skills sought:

  • Excellent communication skills, spoken and written
  • Proven experience in customer service environment
  • Computer Literacy - Microsoft Office (Word/ Excel) and knowledge of ERP systems
  • Excellent and accurate numeracy skills
  • Ability to work independently and interdependently
  • Ability to work under pressure and cope with increased volumes during peak periods within any working day
  • Reliable and conscientious
  • Ability to multi-task and prioritise efficiently
  • A high level of enthusiasm and self-motivation
  • A confirmed team player

In return, you will benefit from:

  • 20 days annual leave + 8 bank holidays.
  • Parking onsite.
  • Permanent review towards end of the contract - with career progression routes available.
  • Company pension.

Closing date is 20th July 2021. To Apply: Please follow the application process for the site this job is advertised on or email your CV to Rebecca, we will be in touch if you have a suitable background.

By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Enable Futures are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

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