Customer Success Manager - Gaming

Job Overview

London, England
Job Type
Full Time
£30,000 - £50,000 Per Year
Date Posted
15 days ago

Additional Details

Job ID
Job Views

Job Description

Customer Success Manager - Gaming

Why: One of the fastest growing gaming platforms globally

Basic: £30,000 - £50,000 / £5000 - £10,000 bonus

Home based autonomous position

  • Are you passionate about gaming?
  • Are you able to work autonomously and from home?
  • Do you have experience working within the gaming or mobile advertising?

Our client is one of the fastest growing and largest platform for mobile gaming and playing games across multiple devices benefit both games and developers the convenience of using one device and moving from handheld, re-chargeable devices and improving the gaming experience. With a huge backing and growth in the last 10 years of over 50% YOY and a global workforce of over 350 this is a great company to join at a fantastic part of their development.

The company has over 300m users spread across 100 countries and backed by some the biggest names in Silicon Valley, Korea and Japan. As a global business with a global vision this autonomous and unique position will give you the chance to work in one of the fastest growing most valuable industries.

The company are looking to expand its gaming partnerships team in Europe! As a Customer Success Manager you will be working closely with teams within current mobile gaming partners to expand the relationship. You will need to be proactive and timely in your communications will be critical to expanding our business with partners new and old.

The title says it all, you are in charge of the continued customer success throughout Europe:

  • Onboard new customers and set them up for long-term success
  • Maintain high level and granular visibility into product performance and make suggestions for optimizing spend
  • Identify areas for growth and develop case studies
  • Hold weekly/monthly meetings to become intimately familiar with the roadmap for game launches and updates

Customer Success Manager - Experience / Requirements:

  • 2-4 years experience of Customer Success or Account Management at a mobile ad network/company
  • Fluent in and business level fluent in English
  • Strong analytical and communication skills
  • You have led projects from concept to close and have plenty of experience leveraging internal resources to get things done
  • Familiarity with Hubspot, Data Studio, Google Sheets and other data sources to make informed decisions and recommendations
  • Willingness to travel and meet with partners in-person quarterly (assuming the world opens up again!)
  • Ability to meet and exceed quarterly revenue targets and other internal success KPIs

Customer Success Manager, Gaming, Sales Support, Mobile Advertising, gaming


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