Lead account Managers look after key corporate sites in London with clients contract values of more than £1,000,000
Basic salaries range from £40,000 - £50,000 plus car and bonuses based on client size and locations.
We are a national provider of Facilities Management Services, trusted by commercial and institutional clients operating across a range of sectors including Education, Retails, Industrial, Public sector, Healthcare, Pharmaceuticals and more. With a revenue of 2.6 billion euros and 90,000 employees, who dedicate themselves to supporting the safety, well-being, and comfort of millions of people, we are one of the market leaders in professional service in Europe.
KEY OBJECTIVE OF THE ROLE:
To achieve or exceed the contractual revenue, profit, sales and budget targets whilst ensuring consistently high quality standards of service delivery. To generate new sales for the company including additional and non-contractual business. To manage the operational processes for the contracts and assist with other business as and when required. To ensure strong working relationships with clients & key personnel within all contracts assigned
Business Growth and Profitability
To ensure action plans are in place and are reviewed on a regular basis to ensure the achievement of all targets set and in line with the business goals.
To ensure all costs are controlled within budgets.
Ensure contract prices are reviewed and increases agreed with clients.
To ensure the contracts achieve/exceed the financial targets annually and periodically as required, this includes profit and loss and sales.
To liaise regularly with your line manager and managers in terms of service matters, business objectives, financial aspects, and innovation and business growth opportunities.
To attend review meetings on at least a monthly basis to review the contract’s actual financial performance against budget and requirements. This review will also include an operational review of the contract
To achieve new sales growth, identify opportunities for the company.
Ensure the security, cleaning and maintenance specification is implemented and adhered to. Review the contracts as necessary to meet the company’s and client’s requirements.
Regular client liaison to monitor standards, satisfaction with the service provided and to build relationships with key clients.
Monitor, review and analyse client satisfaction, via the Quality Service Level Indicator Procedure and to ensure all problems are resolved promptly and effectively.
To review and analyse Site Health and Safety Audits information. Ensure corrective action taken where necessary.
To ensure all management and control systems are adhered to, and that the company is complying with Payroll, HR, Health and Safety, quality and environmental standards.
To recruit, induct, train and develop direct reports as well as the service delivery team. To ensure a high calibre of capable managers and supervisors. All terms and conditions for all staff must be agreed with the Joint Managing Director and/or the local Divisional/Regional Manager prior to positions being offered.
To assist and ensure that all managers and supervisors understand and are focused on meeting the contract and company objectives.
Monitor and review performance of managers and direct reports in terms of their budgets and effectively communicate the company’s required standards.
Ensure that each member of staff has received an induction, full training and annual appraisal; ensuring this is fully recorded.
To resolve any disciplinary/ grievance matters in line with company policy and procedure.
To ensure the company’s health and safety policy and procedures are implemented and adhered to.
To provide guidance, coaching and training to managers, supervisors and direct reports.