SaaS Software Implementation Manager - must be willing to travel frequently within the UK once restrictions are lifted. At the moment, eviFile is a truly remote working enabled business. The team are looking to meet for 2 days/month face to face, pending the full lifting of restrictions. eviFile is based in Leeds however we operate across the UK and have aspirations to operate globally in 2021/22
You will provide business analysis skills to fit real world processes into an existing SaaS software workflow platform. You will also be providing configuration solutions via phone, email or onsite. The application is already built and has releases made bi-monthly - the focus of this role is to understand a client's problem and translate the requirements into the existing configuration panel of the software. Managing expectations, rolling out the platform and ensuring on-going success of the platform are all key focuses.
The role will also encompass full end to end configuration of sites for companies to use and to support for sales activities.
Each site will then go into support, based on detailed consultation with the sales team.
Customer support and training will be a part of the role, supporting the lead sales contact when required.
Duties and Responsibilities:
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Candidates with previous experience and job titles including; Implementation Manager, Project Manager, Software Implementation, Customer Success Manager, Saas Implementation Manager, Project Executive, Implementation Specialist may also be considered for this role.