Implementation Manager - Saas Software

Job Overview

Location
London, England
Job Type
Full Time
Salary
£22,000 - £35,000 Per Year
Date Posted
16 days ago

Additional Details

Job ID
2186
Job Views
1

Job Description

SaaS Software Implementation Manager - must be willing to travel frequently within the UK once restrictions are lifted. At the moment, eviFile is a truly remote working enabled business. The team are looking to meet for 2 days/month face to face, pending the full lifting of restrictions. eviFile is based in Leeds however we operate across the UK and have aspirations to operate globally in 2021/22

You will provide business analysis skills to fit real world processes into an existing SaaS software workflow platform. You will also be providing configuration solutions via phone, email or onsite. The application is already built and has releases made bi-monthly - the focus of this role is to understand a client's problem and translate the requirements into the existing configuration panel of the software. Managing expectations, rolling out the platform and ensuring on-going success of the platform are all key focuses.

The role will also encompass full end to end configuration of sites for companies to use and to support for sales activities.

Each site will then go into support, based on detailed consultation with the sales team.

Customer support and training will be a part of the role, supporting the lead sales contact when required.

Requirements:

  • A minimum of 2 years experience of software configuration and management
  • A minimum of 1 year client facing/management experience
  • Experience of the construction, infrastructure, utilities sector is desirable but not essential
  • Knowledge of Jira Service Desk or other Atlassian products would be desired

Key Objectives:

  • To deliver configured sites on time and on budget
  • To constantly challenge the process to enhance and improve how we deliver
  • To respond to all tickets within company set SLAs
  • To constantly develop and improve the solutions that we deliver to clients

Duties and Responsibilities:

  • To be able to understand complex processes and map these into a solution that can be delivered by eviFile (full training on eviFile provided)
  • To produce implementation documentation to support the delivery of solutions
  • To manage time and resources efficiently and ensure on time delivery of solutions
  • To have a quality delivery focus, ensuring all client site implementations are on spec and on time, with zero technical issues
  • To have the ability to train the end user on the solution and provide the associated documentation
  • To adhere to the full training programme and support documentation portal and to fully understand eviFile's end to end client delivery process
  • To provide technical support; answering support queries either onsite or via the helpdesk (JIRA), phone or email
  • To take ownership of user problems and be proactive when dealing with user issues

Sounds interesting? Click APPLY to send your CV for immediate consideration.

Candidates with previous experience and job titles including; Implementation Manager, Project Manager, Software Implementation, Customer Success Manager, Saas Implementation Manager, Project Executive, Implementation Specialist may also be considered for this role.

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