We have a number of great opportunities based at our Bedford campus for an Associate Enrolment Support Assistant to become a key member of our Enquiries and Admission department.As an Associate Enrolment Support Assistant, you will play a pivotal role in the success of our students through: Acting as a single point of contact for all customers contacting The Bedford College Group regarding full-time enrolment. Offering support and technical assistance to customers you are using our software and computer systems to enrol on-line and answering any FAQs where you can, including coordinating onward referrals to the most appropriate team, consistently monitoring and tracking all referrals. Working effectively as a member of the Sales & Marketing Directorate, carrying out any other associated duties as directed by the Head of Enquiries and Admissions, Head of Registry and Director of Registry and Recoveries.Our ideal candidates will have experience of working in a fast paced customer focused environment and exceeding customer expectations and experience of providing advice to customers using a variety of communication methods, e.g. email and via the telephone, alongside the following qualifications: A good standard of education, including English and mathematics at GCSE grade A-C or equivalent. An IT qualification at Level 2 or aboveFurther details of the essential criteria for the post can be located within the Job Description.About UsThe Bedford College Group aims to deliver world-class skills and education to the communities we serve. The Bedford College Group is comprised of Bedford College, Shuttleworth College, The Bedford Sixth Form, Tresham College and the National College of Motorsport.Contract Type - Bedford College Professional Services Ltd (BCPS Ltd)Start date: 9th August 2021End date: 24th September 2021Up to 30 hours per weekAn Enhanced DBS check will be required and you will be required to declare any convictions, cautions, reprimands or final warnings, which would not be filtered in line with current guidance.Interviews will be held on a date to be confirmed. As a result of the ongoing COVID-19 pandemic, in the interests of business continuity The Bedford College Group has made the decision to conduct out interviews via Microsoft Teams. More information on Microsoft Teams interviews will be discussed at interview stage.